Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry XM01

Concentrix Spain; Barcelona; Presencial; EUR 22.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Customer Service Representative in vibrant Barcelona! In this dynamic role, you will be part of a team dedicated to enhancing customer experiences for leading brands in the electric vehicle sector. You will handle customer inquiries across multiple channels, ensuring satisfaction while maintaining service quality. With a focus on personal growth and development, this position offers a permanent contract with competitive salary and bonuses. Embrace the opportunity to work in a central location, receive full training, and advance your career in a supportive environment. If you are passionate about customer service and eager to make a difference, this role is perfect for you!

Servicios

Full paid training

Career development programs

Central location in Barcelona

Bonus up to 2,000 euros

Formación

• 1 year of experience in Customer Service is required.
• Proficient in Danish and fluent in English.

Responsabilidades

• Handle incoming customer contacts via various channels.
• Log call details and ensure SLA compliance.
• Maintain product knowledge and assist other agents.

Conocimientos

Customer Service

Danish (Proficient/Bilingual)

English (Fluent)

IT Platform Knowledge

Problem Solving

Automotive Industry Experience

Electric Vehicles Knowledge

Herramientas

Windows

MS Office

Internet Configuration

Descripción del empleo

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.

What you will do in this role

As a Customer Service Representative on our team, you will:

1. Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands
2. Log call details onto call management systems and provide response and resolution within SLA
3. Maintain service and product knowledge and expertise associated with applications specific to individual customers
4. Ensure contractual SLA is maintained
5. Provide cover for other Agents in their absence, either within the same team or across teams
6. Understand and comply with administrative duties including holiday, sickness and overtime
7. Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

1. Are proficient or bilingual in Danish and are fluent in English
2. Have 1 year working experience in Customer Service
3. Possess working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
4. Have good disposition to work in a customer service environment
5. Can take ownership and progress calls to resolution or to escalate call to resolution
6. Experience in the automotive industry
7. Have working experience with electric vehicles or possess your own

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week permanent contract: Monday to Friday 08:00 to 18:00
• Salary 21,700 euros gross/year + up to 2,000 euros gross/year in bonus
• Central location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer.

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.