Customer Service Representative / Czech or Slovak

Donaldson Company, Inc.; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a leading company as a Customer Service Representative, assisting Czech and Slovak customers in Barcelona. This full-time role includes order management and supporting sales growth. We offer a competitive salary, hybrid work options, and a multicultural environment.

Servicios

Flexible work schedule

Hybrid working model

Attractive compensation package

Free coffee & fruit

Formación

• Minimum 1 year of experience in customer service, administration, or logistics.
• Fluent in Czech or Slovak and English.
• Knowledge of payment terms and CRM is an asset.

Responsabilidades

• Process and monitor customers' purchasing orders.
• Ensure effective service and administrative support for assigned customers.
• Manage invoice creation and customer inquiries.

Conocimientos

Communication

Administration

Multitasking

Herramientas

MS Office

Oracle R12

Descripción del empleo

Customer Service Representative / Czech or Slovak page is loaded

Apply locations Terrassa time type Full time posted on Posted 2 Days Ago job requisition id JR-23946

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are hiring for a Customer Service Representative with fluent Czech / Slovak and English to join the Mobile Solutions team in Terrassa, Barcelona.

In this position, the selected candidate will be handling customers' purchasing orders and developing strong relationships with the assigned accounts, to support the sales team to continue market growth within the Czech Republic and Slovakia.

This role is best suited for candidates with strong communication and administration skills & the ideal candidate will have previous experience in customer service, administration, or logistics.

What will be your main functions?

• Process, monitor, and follow-up customers' purchasing orders
• Ensure effective service and administrative support for the assigned customers
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
• Manage invoice creation, corrections, and the return of the material activities
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

What profile are we looking for?

• Minimum of 1 year of experience in customer service, administration, or logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
• Fluent Czech or Slovak, as well as English. Also Polish would be a plus
• Flexibility, ability to multitask, to manage time and to adopt to changes
• Pro-active attitude, ability to take decisions when necessary, and to be a time player

What do we offer?

• Permanent contract
• Flexible work schedule (7.00 - 9.30 to 16.00 - 18.30)
• Hybrid working model (3 days of remote working per week)
• Presential onboarding process for 2 months
• Attractive compensation package (including meal allowance & telework expenses)
• Multicultural work environment, free coffee & fruit during office days, social benefits

Come and join us !

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Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and / or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and / or expression, or other status protected by law.

About Us

Donaldson Company helps solve some of the world's most complex filtration and contamination control challenges, and is one of the largest global providers of unique filtration technologies and high-quality filters and parts.

Our filtration technologies and products are used every day, in a variety of industries and environments, including aerospace, agriculture, construction, food and beverage, manufacturing, mining, power generation, transportation and many more. Key to our success, our 14,000 employees support customers at sales, manufacturing and distribution centers from over 140 locations on six continents. The filtration market continues to grow. Customers' needs for filtration solutions continue to evolve. And the opportunities for our products and our people continue to expand.

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