Customer Service Representative

Msx International; Madrid; Híbrido; EUR 22.000 - 26.000; Jornada completa

Descripción de la vacante

Join MSX International as a Customer Service Representative in Madrid, where you will engage with clients and dealerships to ensure their satisfaction. With a focus on communication and problem-solving, you will work in a dynamic, bilingual environment. Enjoy a hybrid work model after the training period and be part of an innovative team within the automotive industry.

Servicios

Global vision of the automotive sector

MSX Bazaar with employee discounts

Flexible Compensation Plan

Telecommuting policy

Incentives for employee referrals

Formación

• Fluency in English (C1 level), Dutch, Swedish, or German is required.
• Strong communication skills and a proactive attitude necessary.
• Full-time availability to work from the Madrid office.

Responsabilidades

• Attend calls and respond to emails from clients and dealerships.
• Follow up with customers until their inquiries are fully resolved.
• Update databases, draft reports, and create summaries.

Conocimientos

Communication

Customer Service

Descripción del empleo

At MSX International, a North American multinational and leading consultancy for the automotive industry, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes. With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach.

Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service. Today, our team comprises over 170 professionals, and thanks to our commitment to excellence, we continue to grow.

Do you have strong communication skills, a proactive attitude, and a passion for customer service? Become our Customer Service Representative.

Your daily tasks will include:

1. Attending calls and responding to emails from clients and dealerships.
2. Following up with customers until their inquiries are fully resolved.
3. Making reminder calls and following up on incidents to achieve maximum satisfaction.
4. Updating databases, drafting reports, and creating summaries.

We are looking for you if:

• You have a C1 level of English and are fluent in Dutch, Swedish, or German.
• You are available full-time.
• You will be working from our Madrid office in a 50% hybrid position, with the first 5-6 months fully on-site for the adaptation period.

Our office is located at Calle de Albasanz, 15, 28037 Madrid.

What we offer:

• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• MSX Bazaar: Collective purchasing portal with great discounts for employees.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training, and working days of vacation per year, as stipulated by the collective agreement).
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).

Salary: €22,000 gross per year.

Do you think you're the ideal person for this position?

We want to meet you

Apply now, and we'll review your application. MSX International offers equal opportunities regardless of sex, race, disability, age, sexual orientation, religion or beliefs, marital status, pregnancy, or maternity.