Customer Service Representative

Nutreco Animal Nutrition Iberia; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Service Representative to enhance customer satisfaction and support sales initiatives. This role involves managing customer orders, addressing inquiries, and resolving complaints while ensuring a seamless communication flow. The successful candidate will play a key role in maintaining customer relationships and contributing to the overall success of the team. If you are passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Formación

• Experience in customer service and data entry is essential.
• Ability to handle customer complaints and provide solutions.

Responsabilidades

• Manage customer orders and ensure timely delivery.
• Handle customer inquiries and resolve complaints effectively.

Conocimientos

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Descripción del empleo

Job Description: Customer Service Representative

The Customer Service Representative handles advisory and commercial customer requests both reactively and proactively, in line with relevant guidelines. He/she ensures adequate and reliable customer administration to contribute to customer satisfaction and the achievement of the company's commercial targets.

Activities include accepting and processing incoming orders, answering questions, solving problems, and addressing customer complaints to guarantee customer satisfaction and maintain ongoing relationships.

The role is within the Customer Service department of an OpCo, which primarily manages orders and coordinates with customers regarding product delivery options and complaints. The customer base varies from independent clients and distributors to individual farmers and key account customers.

The complexity of the role depends on the product portfolio, diversity of formulations, and geographical scope of the OpCo.

At levels IV and V, the role may include team leadership responsibilities such as planning, coordinating, and supervising the activities within the Customer Service team to optimize daily operations and workload distribution.

Key Responsibilities:

1. Sales and Sales Support
2. Support and initiate follow-up actions by contacting customers to inform them about products, contributing to effective communication.
3. Answer questions regarding product assortment, applications, pricing, and delivery times.
4. Negotiate contracts with customers for renewals, ensuring alignment with company standards and maintaining relationships.

1. Order Processing and Data Management
2. Handle incoming orders to ensure timely and accurate delivery, monitor replenishments, and update order data in automated systems.
3. Maintain up-to-date product data, including prices and relevant information, and introduce new products as needed.

1. Customer Relationship Management
2. Manage customer records and handle requests and orders per company policies to ensure effective service.
3. Record and update customer information, contracts, requests, complaints, and signals accurately in relevant systems.
4. Resolve customer problems and complaints within prescribed times, actively solving issues to maintain confidence.
5. Support customers with common problems and inquiries, documenting issues and escalating complex cases.
6. Monitor progress on escalated issues and keep customers informed.
7. Identify and signal process bottlenecks and contribute to departmental improvements.

1. Communication and Coordination
2. Communicate solutions to clients, explain options, and inform managers of complex issues.
3. Plan, coordinate, and supervise Customer Service team activities, considering applicable guidelines.

Organization Overview:

Trouw Nutrition is a global leader in innovative feed specialties, premixes, and nutritional services for the animal nutrition industry, with locations in 25 countries and approximately 5,000 employees. Our mission is Feeding the Future.

Equal Opportunity Employer:

Trouw Nutrition considers all applicants without regard to race, color, religion, sex, national origin, citizenship, age, disability, sexual orientation, marital status, military status, or any other protected status. We are committed to providing accommodations during the recruitment process.

Required Experience:

Unclear seniority level.

Key Skills:

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking.

Employment Details:

Type: Full-Time

Experience: Years (unspecified)

Vacancy: 1