Customer Service Representative

OVH GmbH; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Junior IT Specialist to join their dynamic 1st Line Support team. In this role, you will provide essential technical support to customers across various channels, helping them navigate OVHcloud products. Your responsibilities will include troubleshooting web services, maintaining excellent customer service, and contributing to the company's positive brand image. This opportunity allows you to grow your technical skills in a supportive environment, making a real impact in the world of cloud computing. If you are passionate about technology and eager to learn, this position is perfect for you.

Formación

• Basic technical knowledge of web hosting and domain services.
• Understanding of networking protocols and general server knowledge.

Responsabilidades

• Provide technical support via email, chat, and phone.
• Troubleshoot and fix issues related to web services and customer inquiries.

Conocimientos

Basic technical knowledge of products

Understanding of networking and protocols

General knowledge of Linux and Windows Server

PHP and MySQL knowledge

Excellent communication skills

Strong teamwork skills

Fluent in Spanish and French

Descripción del empleo

Select how often (in days) to receive an alert:

1. Meeting within 2 to 4 weeks with our hiring officer: Belén
2. Interview with the manager: Jerôme
3. Possible meet & greet session with the team or a coworker

OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated, and respected, so as to develop each person's full potential and strengths.
Be free to be yourself!

SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENT

Data has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign

Discover some of our passionate employees and explore their occupations at OVHcloud!

Do you want to contribute to unique projects and build the free cloud together? Let's go!
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.

Discover the major player in free and responsible cloud computing.

As a Junior IT Specialist, you will join an experienced team of 1st Line Support. Your key responsibility will be providing technical support by email, chat, and phone to our customers from different countries on OVHcloud products.
In addition, you are also responsible for commercial activities to develop existing customers.

Your future impact

In 6 months you will have accomplished

• Inform and help customers via email, chat, and phone on OVHcloud products and services
• Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, Office 365, etc.)
• Quickly identify the type of customer to provide adequate responses and solutions to fulfill customer expectations
• Keep customers updated on the progress of incidents, classifying, escalating, and reassigning their requests internally if necessary

And in 1 year you will have mastered

• Provide excellent customer service by listening, analyzing, and making recommendations (guiding the customer towards a profitable solution) to OVHcloud Premium customers and Partners
• Provide pre- and post-sale commercial support
• Deal with customer requests and questions related to payments and invoices (billing)
• Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support

Skills required :

• Basic technical knowledge of products: domain names, web hosting, emails, etc.
• Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
• General knowledge of Linux and Windows Server
• PHP, MySQL, and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus
• Excellent communication, organization, and customer service skills
• Strong teamwork skills, positive attitude, dynamic, and enthusiastic
• Passionate about technology and willing to learn and develop oneself/herself
• Fluent in Spanish and French languages are mandatory