Customer Service Representative

ZURU; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated customer service representative to enhance customer satisfaction and operational efficiency. In this role, you will manage the order fulfillment process, build strong relationships with customers, and ensure data accuracy in inventory management. The position emphasizes collaboration and continuous improvement, reflecting the company's commitment to excellence. Join a dynamic team that values your contributions and offers opportunities for personal and professional growth. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this role is perfect for you.

Formación

• 1-3 years of experience in logistics and customer service.
• Strong communication and multitasking skills are essential.

Responsabilidades

• Manage order fulfillment and build strong customer relationships.
• Drive operational efficiency and resolve customer inquiries.

Conocimientos

Customer Service

Order Fulfillment

Inventory Management

Communication Skills

Problem-Solving

Multitasking

Organizational Skills

Educación

High School Diploma or Equivalent

Descripción del empleo

ZURU is on a mission to disrupt industries, challenge the status quo, and catalyze change through radical innovation and advances in automation. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; and ZURU Edge is pioneering new-generation FMCG brands to better serve modern consumers.

Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5,000 direct and indirect members across more than 30 international locations.

One of the largest toy companies in the world, our globally recognized and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, and Gumi Yum Surprise.

Your Role

You will be the primary point of contact for customers, providing exceptional service and resolving inquiries. You will assist with product information, order processing, troubleshooting, and ensure customer satisfaction by addressing concerns efficiently.

Your Impact

Our CSR position is vital to driving both immediate and long-term success, rooted in our DNA of collaboration, compounding improvement, and overpreparing to win. This role is all about delivering customer satisfaction by fostering strong partnerships, ensuring ethical standards, and addressing concerns with radical candor. In the short term, it builds trust and creates tangible value for our customers while reinforcing our commitment to excellence. Looking ahead, CSR enables us to shift the needle, continually improving processes and experiences that matter most to our customers. It reflects ZURU’s ethos of good humans only, ensuring we consistently do better for our customers, partners, and the team.

Your Role & Responsibilities

• Manage MTS order fulfillment process.
• Build and maintain strong customer relationships.
• Ensure data accuracy and inventory management.
• Drive operational efficiency and process improvements.
• Provide administrative support to the team.
• Prepare reports and support sales analysis.
• Resolve customer inquiries and ensure order payment.
• Manage samples and coordinate with 3PL.
• Support marketing and sales through asset management and trade fair participation.
• Identify and resolve issues; develop solutions.

Required

• High school diploma or equivalent.
• 1-3 years of experience in logistics & customer service, excelling in order fulfillment, inventory, and customer relations.
• Strong communication and multitasking skills.
• Strong problem-solving and organizational skills.

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LIFE@ZURU

At ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day.

At ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won’t find anywhere else.

We recognise that ZURU’s success stems from our people and you can only be at your best when you are looking after yourself. ZURU encourages all our team members to invest in their wellbeing by providing an array of benefits and tools.

ZURU – Tomorrow Reimagined

ZURU.com