Customer Service Representative

World Courier; Madrid; Presencial; EUR 23.000 - 31.000; Jornada completa

Descripción de la vacante

World Courier, part of the Cencora family, is seeking a Customer Service Representative to deliver exceptional support throughout the shipment lifecycle. You will be a key point of contact for customers, coordinating requests and resolving issues to ensure timely and accurate service delivery.

Ideal candidates have at least two years in customer service and strong communication skills, with proficiency in MS Office.

Formación

• Minimum of 2 years of experience in customer service, customer support, order management, sales support or a related field.
• Experience in logistics, transportation or healthcare services is a plus.
• Strong communication, organizational and problem-solving skills.
• Customer-focused mindset with a high attention to detail.
• Proficiency in Microsoft Office applications.

Responsabilidades

• Manage customer inquiries, orders and service requests in a timely and professional manner.
• Provide proactive updates and support for assigned customer accounts.
• Coordinate with Operations and internal stakeholders to ensure successful shipment execution.
• Resolve routine issues related to shipments, order status, pricing and service requests.
• Maintain accurate customer and transaction records in company systems.
• Escalate complex issues when required and support continuous service improvement.

Conocimientos

Customer service

Communication

Organizational skills

Problem-solving

Attention to detail

MS Office

Herramientas

Microsoft Office

Descripción del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

At World Courier, part of the Cencora family, we are the global leader in specialty logistics for the pharmaceutical, biotechnology and healthcare industries. Every day, we ensure critical medicines, clinical trial materials and life-saving therapies reach patients safely and on time around the world.

The Customer Service Representative is responsible for delivering exceptional customer support and ensuring a seamless customer experience throughout the shipment lifecycle. This role acts as a key point of contact for customers, coordinating requests, resolving issues and partnering with internal teams to ensure timely and accurate service delivery.

Key Responsibilities

• Manage customer inquiries, orders and service requests in a timely and professional manner.
• Provide proactive updates and support for assigned customer accounts.
• Coordinate with Operations and internal stakeholders to ensure successful shipment execution.
• Resolve routine issues related to shipments, order status, pricing and service requests.
• Maintain accurate customer and transaction records in company systems.
• Escalate complex issues when required and support continuous service improvement.

What We're Looking For

• Minimum of 2 years of experience in customer service, customer support, order management, sales support or a related field.
• Experience in logistics, transportation or healthcare services is a plus.
• Strong communication, organizational and problem-solving skills.
• Customer-focused mindset with a high attention to detail.
• Proficiency in Microsoft Office applications.

Why Join World Courier?

• Be part of a global organization that helps improve patients' lives.
• Work in a dynamic, international and purpose-driven environment.
• Grow your career within Cencora, a world leader in healthcare services.

Together, we create healthier futures

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Espana, S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned