Customer Service Representative

buscojobs España; Jaén; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in the customer service sector is seeking a Customer Service Representative to act as a liaison between customers and the company. The role involves providing accurate product information, processing orders, and ensuring customer satisfaction through effective communication and problem-solving. Candidates should have a degree, relevant experience, and strong organizational skills.

Formación

• 3 years of experience in a customer service team environment.
• Fluent in English; other languages are a plus.
• Experience in the food and beverage industry is advantageous.

Responsabilidades

• Provide outstanding customer support by analyzing and responding to customer needs.
• Process all customer orders accurately and promptly.
• Resolve customer queries on product quality, availability, and pricing.

Conocimientos

Communication

Customer-focused

Organizational skills

Proactivity

Team player

Educación

Degree or equivalent work experience

Herramientas

SAP Business 1

Microsoft Office

Descripción del empleo

As a Customer Service Representative you will work closely with the Key Account Manager / Regional Sales Manager, acting as the point of contact between the customers and the company. Your main responsibility will be to provide accurate product / service information and resolve any emerging problems that our customers might face with accuracy and efficiency.

Responsibilities Provide outstanding customer support by analysing, processing and responding to customer and sales team needs. Process all customer orders accurately and promptly upon receipt. Customer data must be validated at the time of order for pricing, terms, exceptions and any special shipping requirements. Orders must be processed from entry through shipment and invoicing. Ensure that all customer queries (internal and external) on product quality, availability and substitutions, inventory and order status, pricing, billing, invoices and carrier concerns are resolved satisfactorily. Assist the sales team with account inquiries and problems involving product quality, carrier concerns, product availability, pricing and billing. Respond to all customer complaints immediately and notify all relevant parties. Escalate as needed. Maintain customer account information, assuring efficient billing and maintenance of all related paperwork. Responsible for compliance with applicable corporate policies and procedures.

Experience and qualifications A degree or equivalent work experience. 3 years of experience in a customer service team environment. Fluent in English (other languages will be a plus). Knowledge of ERP system (SAP Business 1) will be an advantage. Microsoft Office software, Excel and others. Familiarity with Incoterms and import / export documentation is a plus. Experience in the food and beverage industry will be an advantage.

Skills and competencies People-oriented with the ability to interact effectively with customers. Excellent communication skills and ability to write and express ideas clearly. Proactive approach and assertiveness. Hands-on, highly organized, high level of accuracy. Team player. Able to work independently, plan and prioritize work. Able to work cross-functionally, with a customer-driven focus and a sense of urgency.