Customer Service Representative

Prodalim; Cataluña; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Service Representative to enhance customer satisfaction and support the sales team. This role involves providing accurate product information, processing orders, and resolving customer queries with precision. The ideal candidate will have strong communication skills, a proactive approach, and experience in a customer service environment. Join a dynamic team where your contributions will help build lasting relationships with clients and ensure smooth operations. If you are passionate about delivering exceptional service and thrive in a collaborative setting, this opportunity is perfect for you.

Formación

• 3+ years of experience in a customer service team environment.
• Proficiency in Microsoft Office and ERP systems is preferred.

Responsabilidades

• Provide outstanding customer support and resolve queries efficiently.
• Process customer orders accurately and maintain account information.

Conocimientos

Customer Service Skills

Communication Skills

Problem-Solving

Teamwork

Proactive Approach

Educación

Associate Degree

Equivalent Work Experience

Herramientas

SAP Business 1

Microsoft Office

Descripción del empleo

The Customer Service Representative collaborates closely with the Key Account Manager and the Regional Sales Manager. They create the main pipeline between the customers and the company. The main job is to provide accurate product/service information and resolve any emerging problems that our customers might face with accuracy and efficiency.

Responsibilities

• Provide outstanding customer support by analyzing, processing, and responding to customer and sales team needs.
• Process all customer orders accurately and promptly upon receipt. Customer data must be validated at the time of order for pricing, terms, exceptions, and any special shipping requirements. Orders must be processed from entry through shipment and invoicing.
• Ensure that all customer queries (internal and external) regarding product quality, availability, substitutions, inventory and order status, pricing, billing, invoices, and carrier concerns are resolved satisfactorily.
• Assist the sales team with account inquiries and problems involving product quality, carrier concerns, product availability, pricing, and billing.
• Respond to all customer complaints immediately and notify all relevant parties. Escalate as needed.
• Maintain customer account information, ensuring efficient billing and maintenance of all related paperwork.
• Responsible for compliance with applicable corporate policies and procedures.

Qualifications

• Associate degree preferred or equivalent work experience.
• Experience in customer service team environment - 3 years.
• Knowledge of ERP system (SAP Business 1 - advantage).
• Proficient in Microsoft Office software, including Excel.
• Ability to work cross-functionally, with a customer-driven focus and a sense of urgency.
• Excellent customer service skills and ability to write and express ideas clearly; plan and prioritize work.
• Familiarity with Incoterms and import/export documentation is a plus.
• People-oriented with the ability to interact effectively with customers.
• Proactive approach and abilities.
• Hands-on, highly organized, with a high level of accuracy.
• Team player.
• Able to work independently.
• Pleasant temperament combined with assertiveness.
• Experience in the food and beverage industry - an advantage.