Customer Service Representative

Prodalim; Castilla-La Mancha; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Representante de Servicio al Cliente para unirse a su equipo dinámico. Este papel crucial implica colaborar con gerentes de cuentas clave y ventas regionales, garantizando que los clientes reciban información precisa sobre productos y servicios. El candidato ideal debe tener una sólida experiencia en atención al cliente, habilidades de comunicación excepcionales y la capacidad de trabajar de manera proactiva en un entorno de equipo. Si estás listo para hacer una diferencia y contribuir a la satisfacción del cliente, esta es una oportunidad emocionante para ti.

Formación

• 3 años de experiencia en un entorno de servicio al cliente.
• Conocimiento de sistemas ERP y software de Microsoft Office, especialmente Excel.

Responsabilidades

• Proporcionar un excelente soporte al cliente y resolver problemas con rapidez.
• Mantener la información de la cuenta del cliente y asegurar la facturación eficiente.

Conocimientos

Atención al cliente

Comunicación efectiva

Trabajo en equipo

Organización

Proactividad

Conocimiento de Incoterms

Conocimiento de la industria alimentaria

Educación

Título de asociado

Experiencia equivalente

Herramientas

SAP Business 1

Microsoft Office

Descripción del empleo

The Customer Service Representative collaborates closely with the Key Account Manager and the Regional Sales Manager. They create the main pipeline between the customers and the company. The main job is to provide accurate product/service information and resolve any emerging problems that our customers might face with accuracy and efficiency.

Responsibilities

• Provide outstanding customer support by analyzing, processing, and responding to customer and sales team needs.
• Process all customer orders accurately and promptly upon receipt. Customer data must be validated at the time of order for pricing, terms, exceptions, and any special shipping requirements. Orders must be processed from entry through shipment and invoicing.
• Ensure that all customer queries (internal and external) on product quality, availability, substitutions, inventory and order status, pricing, billing, invoices, and carrier concerns are resolved satisfactorily.
• Assist the sales team with account inquiries and problems involving product quality, carrier concerns, product availability, pricing, and billing.
• Respond to all customer complaints immediately and notify all relevant parties. Escalate as needed.
• Maintain customer account information, assuring efficient billing and maintenance of all related paperwork.
• Responsible for compliance with applicable corporate policies and procedures.

Qualifications

• Associate degree preferred or equivalent work experience.
• Experience in customer service team environment: 3 years.
• Knowledge of ERP system (SAP Business 1 - advantage).
• Proficient in Microsoft Office software, especially Excel.
• Ability to work cross-functionally, with a customer-driven focus and a sense of urgency.
• Excellent customer service skills and ability to write and express ideas clearly; plan and prioritize work.
• Familiarity with Incoterms and import/export documentation is a plus.
• People-oriented with the ability to interact effectively with customers.
• Proactive approach and abilities.
• Hands-on, highly organized, and a high level of accuracy.
• Team player.
• Able to work independently.
• Pleasant temperament combined with assertiveness.
• Experience in the food and beverage industry is an advantage.