Customer Service Representative

Wear The Shield; Cartagena; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

Wear The Shield, a rapidly expanding E-Commerce brand, is seeking a Customer Service Representative to join their dynamic team. This role involves assisting customers with inquiries and maintaining exceptional service standards. The position offers flexibility through remote work, paid time off, and strong growth opportunities within the company.

Servicios

Paid Time Off

Holiday Bonus

Flexible remote work

Room for advancement

Formación

• Fluent in English (written and verbal).
• 1 year of customer service experience.
• Ability to manage customer relations effectively.

Responsabilidades

• Respond to customer inquiries via various channels.
• Assist customers with orders, shipping, and returns.
• Maintain a high standard of quality in responses.

Conocimientos

Problem-solving

Communication

Customer relations

Herramientas

Gorgias

Zendesk

Shopify

Descripción del empleo

JOIN OUR GROWING TEAM – CUSTOMER SERVICE REPRESENTATIVE

About Us :

We are an exciting and rapidly expanding E-Commerce brand with an ever-growing presence, seeking top-tier Customer Service Representatives to help us continue to provide exceptional support to our loyal customers. Join us and be part of a dynamic team where growth opportunities are abundant!

• 3-$4 USD per hour
• Paid Time Off
• Holiday Bonus
• Work from Home - Enjoy the flexibility of remote work
• Room for Advancement - As we grow, so do your opportunities!

Responsibilities :

• Respond to customer inquiries via email, phone, live chat, and / or social media
• Assist customers with orders, shipping, product details, and returns
• Maintain a high standard of quality in your responses
• Provide friendly, efficient, and professional customer service every day

Requirements :

• Fluent English : Written and verbal proficiency is essential
• 1 Year of Customer Service Experience : Proven ability to manage customer relations
• Experience with Gorgias, Zendesk, Shopify is a plus (but not mandatory)
• Strong problem-solving and communication skills
• Ability to stay solutions-oriented and adaptable

Technical Requirements :

• A personal PC or laptop with an i5 processor (or equivalent)
• A stable internet connection with a minimum of 15 Mbps for both upload and download speeds

How to Apply :

• Use the application code : JAZZHR

Applications will only be considered if submitted via the provided link. We look forward to your application!

Are you ready to grow with us? Apply now!

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