Customer Service Representative

Concentrix Trust & Safety; Barcelona; Presencial; EUR 19.000 - 23.000; Jornada completa

Descripción de la vacante

Join a leading technology company as a Customer Service Representative (German-speaking). In this role based in Barcelona, you'll support customers by resolving inquiries and technical issues while benefiting from comprehensive training and development programs. The position offers a permanent contract with competitive compensation and bonuses.

Servicios

Free learning and leadership development programs

Full paid training

Formación

• Native or proficient in German and advanced in English.
• Ability to multitask in a fast-paced environment.
• Flexible, adaptable, and well-organized.

Responsabilidades

• Providing dedicated support to resellers and handling inquiries.
• Troubleshooting and resolving technical issues.
• Monitoring operational processes for efficiency.

Conocimientos

Communication

Interpersonal skills

Multitasking

Educación

Experience in customer service

Herramientas

Microsoft Office

Descripción del empleo

Customer Service Representative (German-speaking) - On-site - High Tech Industry HS05

Join us for the Customer Service Representative (German-speaking) - On-site - High Tech Industry HS05 role at Concentrix Trust & Safety.

Experience a transformative career with a global leader in technology and services, supporting well-known brands across over 70 countries. As a Customer Service Representative based in Barcelona (on-site), you'll be part of a dynamic team that drives innovation in tech, finance, travel, fashion, healthcare, and more.

We provide comprehensive training, access to cutting-edge technologies, and ongoing support to ensure your success. About 80% of our managers and leaders have been promoted internally. We also offer free learning and leadership development programs to help you achieve your career goals.

Responsibilities

• Providing dedicated support to resellers, handling inquiries, and ensuring customer satisfaction.
• Monitoring operational processes for efficiency and compliance.
• Troubleshooting and resolving technical issues with a focus on long-term solutions.
• Proactively identifying and correcting errors to prevent impact on performance.
• Understanding workflows deeply and initiating improvements.
• Communicating effectively with partners and internal teams to resolve issues and provide updates.
• Coordinating and tracking supply orders and technician visits to ensure timely service.

Qualifications

• Native or proficient in German and advanced in English.
• Previous experience in customer or consumer service.
• Excellent communication and interpersonal skills.
• Strong knowledge of Microsoft Office, especially Outlook and Excel.
• Ability to multitask in a fast-paced environment.
• Flexible, adaptable, and well-organized with effective prioritization skills.
• Full-time, 39 hours / week, permanent contract, Monday to Friday, 9 : 00-18 : 00.
• Salary : €19,000 gross / year + up to €2,400 gross / year in bonuses.
• Located in Barcelona with full paid training and career development programs.

Additional Information

Concentrix is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome applicants regardless of race, age, gender, sexual orientation, religion, ethnicity, disability, or other protected characteristics.

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