Customer Service Representative

beBeeServicio; Barcelona; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A customer service company in Barcelona is looking for a skilled customer service agent for their call center team. The role involves scheduling appointments for real estate clients and requires excellent communication skills in Spanish, Catalan, and English. Candidates should be empathetic, dynamic, and motivated, with at least 2 years of experience in customer service or telemarketing. The position offers a full-time contract and a comprehensive training program.

Servicios

Comprehensive training program

Opportunities for professional growth

Dynamic and supportive work environment

Formación

• Excellent verbal communication skills in Spanish, Catalan, and English.
• Ability to work in a fast-paced environment under tight deadlines.
• Basic computer skills and familiarity with CRM software.

Responsabilidades

• Make calls to schedule appointments for real estate clients.
• Develop positive relationships with customers through effective communication.
• Provide accurate and timely information to customers regarding inquiries.

Conocimientos

Verbal communication in Spanish

Verbal communication in Catalan

Verbal communication in English

Organizational skills

Problem-solving skills

Herramientas

CRM software

Descripción del empleo

Overview

We are seeking a highly motivated and skilled customer service agent to join our team in the call center department. Your main task will be making calls to schedule appointments for real estate clients. This is an exciting opportunity to work with a dynamic and proactive team, promoting excellent communication skills, empathy, and a strong commitment to delivering exceptional customer experiences.

Responsibilities

• Making calls to schedule appointments for real estate clients
• Developing and maintaining positive relationships with customers through effective communication and problem-solving skills
• Providing accurate and timely information to customers regarding their inquiries or concerns

Qualifications

Essential Skills and Qualifications:

• Excellent verbal communication skills (Spanish, Catalan, English)
• Ability to work in a fast-paced environment and meet deadlines
• Strong organizational and time management skills
• Basic computer skills and familiarity with CRM software

Desirable Skills and Qualifications:

• Previous experience in customer service or telemarketing (at least 2 years)
• Knowledge of the real estate sector
• Fluent spoken and written language skills (English, Spanish, and Catalan)
• Personality traits: empathetic, dynamic, proactive, motivated, committed

What We Offer

• Full-time contract
• Immediate incorporation
• Comprehensive training program
• Opportunities for professional growth and development
• A dynamic and supportive work environment

Our ideal candidate is a motivated and results-driven individual with excellent communication skills and a strong commitment to delivering exceptional customer experiences.