Customer Service Representative

Sun-Chemical; Badalona; Híbrido; EUR 21.000 - 29.000; Jornada completa

Descripción de la vacante

Sun Chemical in Badalona is seeking a Customer Service Representative to manage the complete Order-to-Cash process and ensure fast, accurate, and customer-focused service.

This is a hybrid, fixed-term full-time role (40 hours per week), Monday to Friday, based in our Badalona offices. You will handle orders, monitor progress, and keep customers informed. Fluency in English required; SAP SD experience valued.

Formación

• Solid professional experience in a similar role (customer service, supply chain, logistics, or procurement).
• Knowledge of order management and supply chain processes.
• Experience with SAP R3 – SD module (highly valued).
• Fluent in English (spoken and written). Knowledge of other languages such as Italian, French, or Spanish will be considered an advantage.
• Excellent communication skills and a strong customer focus.

Responsabilidades

• Accurately entering and recording customer orders, monitoring their progress, and keeping customers informed at all times.
• Optimizing order size and frequency, as well as the full logistics process, including goods issue and shipment tracking.
• Responding to customer inquiries and requests, collaborating with internal departments to resolve issues.
• Contributing to continuous process improvements to enhance efficiency and customer satisfaction.

Conocimientos

Order management

Customer service

SAP SD

English language

Communication skills

Logistics

Herramientas

SAP R3 – SD module

Descripción del empleo

The Customer Service Representativeis responsible for managing the complete Order-to-Cash (OTC) process, from receiving the customer’s purchase order to confirming payment, ensuring fast, accurate, and customer-focused service. This is a hybrid and fixed-term full-time position (40 hours per week), Monday to Friday, based in our offices in Badalona.

Key responsibilities include, among other tasks:

Accurately entering and recording customer orders, monitoring their progress, and keeping customers informed at all times.

Optimizing order size and frequency, as well as the full logistics process, including goods issue and shipment tracking.

Responding to customer inquiries and requests, collaborating with internal departments to resolve issues.

Contributing to continuous process improvements to enhance efficiency and customer satisfaction.

Required qualifications:

Solid professional experience in a similar role (customer service, supply chain, logistics, or procurement).

Knowledge of order management and supply chain processes.

Experience with SAP R3 – SD module (highly valued).

Fluent in English (spoken and written). Knowledge of other languages such as Italian, French, or Spanish will be considered an advantage.

Excellent communication skills and a strong customer focus.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website atwww.sunchemical.com or connect with us onLinkedIn orTwitter

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.