Customer Service Representative

Axalta Coating Systems; Asturias; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in the coatings industry seeks a Customer Service Representative fluent in German and English. The role involves managing customer inquiries, processing orders, and ensuring customer satisfaction. Candidates should have strong communication skills and a customer-oriented mindset.

Formación

• Experience in a customer-oriented role.
• Advanced fluency in German and English.

Responsabilidades

• Act as a primary point of contact for customers.
• Manage customer service inquiries and orders.
• Ensure quality data integrity and accuracy.

Conocimientos

Problem-solving

Analysis

Organization

Customer focus

Active listening

Communication

Multitasking

Quality orientation

Educación

Bachelor’s degree

Herramientas

SAP

Word

Excel

Descripción del empleo

Location: Asturias

Hybrid (3 days office based) OR full time onsite

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Position: Customer Service Representative (German Speaker)

The purpose of this position is to receive and process customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex and/or export orders, to ensure customer satisfaction.

Key responsibilities:

1. Act as a primary point of contact for existing and potential external customers, acting as a subject matter expert for internal escalations (understanding the business model, the internal relationships, and its decision-makers).
2. Manage customer service inquiries to ensure requirements are met. Receive and process regular and complex orders. Proactively notify late orders due to product availability or transportation issues.
3. Make root cause analysis, solve problems, and process customer complaints and returns, according to the Complaint Management process and return policies. This involves deliveries, payments, and invoices issues, amongst others.
4. Actively monitor open orders to ensure that deliveries arrive at the customer on time, as committed. Perform quality control checks and take subsequent corrective actions.
5. Ensure quality data integrity and accuracy: customer master data maintenance, materials, invoicing, inventory management, reconciliation, transfer pricing, etc.
6. Liaise with various internal and external stakeholders: sales, logistics, supply chain, credit controllers, data management team, carriers, warehouse, and customers.

Key requirements:

1. Bachelor’s degree or equivalent experience.
2. Experience in a customer-oriented role.
3. Advanced fluency in German and English language skills. Additional language skills are an asset.
4. Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP.
5. Excellent communication and active listening skills.
6. Skills: Problem-solving, analysis, organization, customer focus, active listening and good communication skills, multitasking, oriented to quality and building collaborative relationships.
7. Quality orientation, stress tolerance, procedural discipline, and KPI-driven performance improvement.
8. Proactive and able to navigate fast-paced environments.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle, and Commercial Vehicle, across North America, EMEA, Latin America, and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140 countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.