Customer Service Rep

Baseline Fitness; Valencia; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A fitness organization in Valencia is seeking a Customer Service Representative to manage new member sales and enhance member experience. The role requires strong customer service skills and basic computer proficiency. Responsibilities include greeting potential members, answering calls, and assisting with member check-ins. Benefits include health insurance, free membership, and various wellness programs.

Servicios

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Advancement Opportunities

Formación

• Honesty and good work ethic is required.
• Ability to lift up to 50 lbs. less than 30% of the time.

Responsabilidades

• Greet potential members, providing a great customer experience.
• Handle front desk tasks including phone calls and member check-ins.
• Facilitate member service issues as needed.

Conocimientos

Strong customer service skills

Basic computer proficiency

Descripción del empleo

Overview

Job Summary: Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.