Customer Service Rep.

Siemens Healthineers; Madrid; Presencial; EUR 42.000 - 58.000; Jornada completa

Descripción de la vacante

Siemens Healthineers in Alicante, Spain seeks a skilled technical service engineer for radiotherapy LINACs. You will install, commission, maintain, and upgrade equipment, diagnose complex issues, and ensure maximum clinical uptime across facilities.

You’ll work onsite and remotely with clinical staff, continuously improving service processes while complying with safety and quality standards. The role offers the chance to collaborate with multidisciplinary teams and contribute to patient care by

Formación

• Experience in radiotherapy equipment maintenance or service is a plus.
• Ability to diagnose hardware, software and electromechanical issues.
• Capable of coordinating with clinical teams to minimize downtime.

Responsabilidades

• Perform installation, commissioning, preventive and corrective maintenance, upgrades, and verification of radiotherapy LINACs.
• Diagnose and resolve hardware, software, electromechanical, and connectivity issues to maximize uptime.
• Plan interventions to minimize patient treatment downtime and disruption.
• Provide remote and on-site technical support; act as escalation resource.
• Use remote monitoring and predictive maintenance tools to identify issues.
• Collaborate with radiation oncology teams to ensure safe operation of delivery systems.
• Support hardware/software updates and field actions across the equipment lifecycle.
• Maintain service documentation and compliance with quality and regulatory standards.
• Contribute to improvements of service tools and knowledge bases.
• Educate customers on system operation and maintenance practices.

Conocimientos

LINAC maintenance

Remote & on-site support

Diagnostics & troubleshooting

Equipment installation

Herramientas

Remote monitoring tools

Service documentation software

Descripción del empleo

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

Key Responsibilities

• Perform a broad range of technical service activities related to the installation, commissioning, preventive maintenance, corrective maintenance, upgrades, and performance verification of radiotherapy linear accelerators (LINACs).
• Diagnose and resolve complex hardware, software, electromechanical, and connectivity issues, ensuring rapid restoration of system functionality and maximum clinical uptime.
• Prioritize service activities and effectively plan interventions to minimize customer downtime and disruption to patient treatment schedules.
• Provide both remote and on-site technical support to customers and act as a second and third-level escalation resource for complex technical issues.
• Perform remote monitoring and predictive maintenance tools to proactively identify potential equipment issues and improve system reliability and availability.
• Collaborate closely with radiation oncology departments, medical physicists, clinical users, and internal support organizations to ensure safe and effective operation of treatment delivery systems.
• Support the implementation of hardware and software updates, modifications, and field actions throughout the equipment lifecycle.
• Maintain accurate service documentation, technical reports, and system records in accordance with company quality requirements and regulatory standards.
• Ensure compliance with Siemens Healthineers quality processes, radiation safety requirements, customer site procedures, and all applicable regulatory obligations.
• Contribute to the continuous improvement of service tools, technical procedures, knowledge bases, and operational processes.
• Support customer education and technical guidance related to system operation, maintenance practices, and service recommendations.

Location: Alicante, Spain

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.