Customer Service Operations Team Lead - Iberia, Temporary

General Mills; Benidorm; Presencial; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

A leading company in the food industry seeks a Logistics & Customer Service Lead to optimize the Supply Chain process. The role includes managing customer service operations, handling logistics, and ensuring effective communication between sales and finance. Ideal candidates will have significant experience in supply chain management and team leadership, as well as strong analytical skills and proficiency in English and Spanish.

Formación

• 5+ years of Supply Chain/Logistics/Customer Service experience.
• 3+ years of Team leadership experience.
• Native or fluent in Spanish; B2 English level.

Responsabilidades

• Ownership of the Order to Cash process from order to invoicing.
• Acting as a key contact between internal teams and customers.
• Analyzing Supply Chain Key Performance Indicators.

Conocimientos

Analytical skills

Interpersonal skills

Administrative skills

Team Leadership

Educación

University degree in Engineering, Business or related field

Herramientas

SAP

Microsoft Office

Descripción del empleo

Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands Old El Paso, Häagen-Dazs, Nature Valley, Betty Crocker, Fibre One, Latina Fresh and more, we are on a mission to become the undisputed growth leader in food for EUAU. In a world that's ever-changing, we look to stay ahead and seek people who share our love of food and are hungry to shape the future.

Would you like to work for brands loved and recognized by everyone, such as Häagen-Dazs, Old El Paso, Nature Valley, or Green Giant? We are the perfect organization to help you bring out the best in yourself.

In a unique corporate culture that values learning, teamwork, and a sense of belonging, joining General Mills means becoming part of a group committed to:

• Prioritizing local sourcing in our quest for the highest quality products.
• Reducing our environmental impact.
• Supporting our local communities, notably by offering our employees opportunities for volunteering.

Three pillars that are close to our hearts!

We are looking for people who share our passion, our ambition, and who want to build the future together with the aim of becoming the undisputed leader in the global food industry.
Foosball skills required, sense of humor mandatory, and a love for free ice cream highly appreciated!

What Your Role Is

As part of the Supply Chain team, the Logistics & Customer Service Lead is member of the Supply Chain team and reports to the Supply Chain Manager.

Key Responsibilities

Support Customer Service Team On The Following Activities:

• Take ownership of the Order to Cash process, managing every stage from order placement to invoicing and payment, ensuring everything runs smoothly.
• Act as a key point of contact between customers, suppliers, and internal teams (Sales, Finance, Marketing), supporting clear and efficient communication.
• Collaborate closely with the Finance team to streamline invoicing, ensuring accurate and timely billing.
• Manage customer claims, working internally to resolve issues quickly while maintaining a positive experience for clients.
• Process supplier invoices, ensuring accuracy and timely payment to maintain strong partnerships with vendors.
• Provide valuable insights by reporting on point-of-sales data, contributing to strategic decision-making.

Logistics Responsibilities:

• Ensure 3PL animation.
• HMM projects pipeline (productivity) to support profitable growth for Iberia and the FRIB cluster.
• Customer development, ensuring logistic execution.
• Supply Chain budget Control: Freight in, freight out and warehousing costs, as well as cost-to-serve.
• Analyze Supply Chain Key Performance Indicators: tracking and reporting to drive action plans with the right stakeholders for performance improvement.
• Building a trust & transparent relationship with Business partners.

Qualifications and Competencies

• University degree in Engineering, Business or related field
• 5+ years of Supply Chain/Logistics/Customer Service experience
• 3+ years of Team leadership experience
• Ability to balance multiple priorities.
• Ability to work both independently and as part of a team.
• Native or fluent in Spanish
• B2 English Level
• Computer proficient with Microsoft Office
• Strong interpersonal and administrative skills
• SAP knowledge
• Very strong analytical skills, and execution focused.
• Highly oriented to results.