Customer Service Officer (m / f / d) - Italian and English

BASF SE; la Canonja; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Service Officer fluent in Italian and English to join their dynamic team in Tarragona. This role involves managing customer order inquiries, ensuring seamless order processing, and collaborating closely with various departments. You will utilize tools like SAP and Microsoft Office to maintain data and monitor inventories effectively. The company offers a healthy work environment, attractive salary packages, and opportunities for professional development. If you are customer-focused and thrive in a collaborative setting, this opportunity is perfect for you.

Servicios

Health Insurance

Childcare

Transportation Card

Training

Pension Plan

Accident Insurance

Life Insurance

Stock Program

Work-life balance measures

Flexible work options

Formación

• 3-5 years experience in Logistics, Customer Service or Supply Chain.
• Advanced knowledge of SAP and Microsoft Office required.

Responsabilidades

• Manage day-to-day order enquiries and ensure smooth order processing.
• Collaborate with Account Management and Supply Chain for order flow.

Conocimientos

Customer focus

Collaboration skills

Communication skills

Logistics experience

SAP knowledge

Microsoft Office proficiency

Italian language proficiency

English language proficiency

Spanish language appreciation

Educación

Bachelor Degree in Business Administration

Bachelor Degree in Supply Chain

Bachelor Degree in Engineering

Herramientas

SAP R/3 (Module SD)

MS Office

Descripción del empleo

Customer Service Officer (m / f / d) - Italian and English

As part of our Dispersions Customer Service team, in Tarragona, you will collaborate in the following areas:

• Being the main internal contact for customers, you manage day-to-day order enquiries and are responsible and accountable for all order-related activities.
• In close cooperation with Account Management and Supply Chain, Transport Management, and logistic providers (deposit and transport), you ensure a seamless order-flow and ensure correct and prompt customer order processing.
• You also provide the customer and sales team with the relevant information relative to order processing and deliveries' status.
• Your main tools are SAP R / 3 (Module SD) in parallel with a BASF own Order Monitoring Cockpit and MS Office; this includes the data maintenance required for e-commerce channels & SAP master data.
• You handle customers' products returns and corresponding Non-Conformance-Management.
• You guarantee that consignment process runs smoothly and physical inventory taking for consignment stock at least once a year is properly handled and adheres to company rules.
• You regularly monitor inventories and make sure proper actions are taken to minimize the impact on capital costs.
• You finally ensure that the invoices and credit notes are issued correctly and promptly in respect of corporate procedures and current tax regulations.

WHAT WE NEED FROM YOU

• Bachelor Degree in a relevant area (Business Administration, Supply Chain, Engineering, etc.)
• Advanced knowledge of SAP and Microsoft Office.
• At least 3-5 years of experience in Logistics, Customer Service or Supply Chain positions.
• High level of Italian and English, Spanish appreciated.
• Customer focus, collaboration and communication skills.

WHAT WE OFFER

• Healthy work environment: where your safety and health (both physical and mental) are always our priority.
• Attractive salary package: based on a fixed salary and a bonus based on performance.
• Flexible compensation plan: to take advantage of services such as Health Insurance, Childcare, Transportation Card, and Training, among others.
• Professional development: we promote continuous training and access to internal vacancies to keep growing at BASF.
• Investments for your future: with a Pension Plan, Accident Insurance, Life Insurance, and even the opportunity to participate in the Stock Program after one year in the company.
• Work-life balance measures: as well as financial assistance for the schooling of children.
• Sports sections: where you can connect with colleagues and play football, paddle, basketball, cycling, yoga, etc.
• Flexible work: with the chance to work from home and adjusting your schedule, depending on your position and workplace.
• And much more.

HOW TO PARTICIPATE IN THE PROCESS

Send your CV through the job offer so we can get to know each other. If your profile matches, we will call you from the Spanish Talent Acquisition team in Germany (prefix +49) and support you throughout the process. With each step, you will be closer to meeting your future team!

If you have any questions about this process, please contact: Antonio.

• Please note that we will not be able to accept your resume via this email.

MORE ABOUT BASF

We celebrate diversity and actively promote an inclusive work environment where every voice matters and every idea is valued, regardless of age, gender, marital status, ethnicity, religion, physical / mental condition, or sexual orientation.

We are Creative, Open, Responsible, and Entrepreneurial individuals. These are our values that guide us and describe how we are and how we act. If you also identify with them, BASF is the place for you!

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call a comprehensive employee value proposition.