Customer Service Manager in Madrid!

Cross Border Talents; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Cross Border Talents is seeking a Customer Service Manager fluent in Spanish and English to lead a team in Madrid. This role offers a dynamic environment where the individual will manage customer service representatives, enhance customer satisfaction, and develop strategies for continuous improvement, with opportunities for professional growth.

Servicios

Comprehensive benefits package

Opportunities for professional growth and development

Formación

• Fluent in Spanish and English (C1) both written and spoken.
• Proven experience in customer service management or a similar role.
• Strong communication and interpersonal skills.

Responsabilidades

• Lead and manage a team of customer service representatives.
• Handle complex customer inquiries and provide effective solutions.
• Develop and implement strategies to improve customer service processes.

Conocimientos

Leadership

Communication

Problem-solving

Descripción del empleo

Customer Service Manager - Spanish + English (C1) needed inMadrid!

Are you a dedicated and experienced professional with strong leadership skills and a passion for customer service? We are looking for a Customer Service Manager to join our team in Madrid . This is an exciting opportunity to contribute to a dynamic and growing company while working in a vibrant city.

Key Responsibilities :

Lead and manage a team of customer service representatives to ensure excellent customer experiences.

Handle complex customer inquiries and provide timely, effective solutions.

Develop and implement strategies to improve customer service processes and performance.

Collaborate with other departments to enhance customer satisfaction and retention.

Monitor and analyze team performance metrics to ensure high standards are met.

Qualifications :

Fluent in Spanish and English (C1) both written and spoken.

Proven experience in customer service management or a similar role.

Strong communication and interpersonal skills.

Ability to lead, motivate, and develop a team.

Problem-solving mindset with a focus on continuous improvement.

What We Offer :

A competitive salary with a comprehensive benefits package.

A dynamic and supportive work environment in the heart of Madrid.

On-site work with opportunities for professional growth and development.

If you are looking to take your career to the next level and thrive in a fast-paced, customer-focused environment, we want to hear from you. Apply now to join our team in Madrid!