CUSTOMER SERVICE MANAGER

Curium Pharma; Las Palmas de Gran Canaria; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading pharmaceutical company is seeking a Service Manager to oversee customer service department operations and ensure optimal client satisfaction. The role involves planning logistics, managing team performance, and providing technical support to clients. Ideal candidates will have a Bachelor's degree and experience in the pharmaceutical industry.

Formación

• Knowledge and experience in the pharmaceutical industry is a plus.
• Experience in planning and executing outages.
• Familiarity with Contractual / transactional Service Agreements.

Responsabilidades

• Responsible for planning and executing customer service department operations.
• Direct people management responsibility including staffing and performance development.
• Act as the single point of contact to the customer for timely resolution of concerns.

Conocimientos

Communication

Organizational skills

Interpersonal abilities

Educación

Bachelor's Degree in Business Administration or similar

Descripción del empleo

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RESPONSIBILITIES All resources and logistics necessary to perform service activities on customer site. Responsible for planning and / or executing customer service department operations. Responsible for analyzing commercial data and suggest areas of improvement.

• Direct people management responsibility including staffing and performance development.
• Commercial data collection and analysis
• Propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and / or interdependent production cycles. Using technical experience and analytical thinking.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

REQUIREMENTS

• Bachelor's Degree in Business Administration or similar
• Knowledge and experience in the pharmaceutical industry is a plus.
• Experience in planning and executing outages
• Familiarity with Contractual / transactional Service Agreements
• Demostrated communication and organizational skills
• Client- oriented
• Team leader, dynamic and proactive
• Strong interpersonal abilities

Job Segment : Service Manager, Pharmaceutical, Nuclear, Manager, Customer Service, Science, Energy, Management

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