CUSTOMER SERVICE MANAGER

Curium Pharma; Castellón de la Plana; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Une entreprise leader dans le secteur pharmaceutique recherche un Service Manager pour gérer les opérations sur site et améliorer la satisfaction client. Vous serez responsable de la planification des opérations, de l'analyse des données commerciales, et du développement de votre équipe. Ce rôle exige des qualités de leadership, une excellente communication et une approche proactive dans un environnement dynamique.

Formación

• Expérience ou connaissances dans l'industrie pharmaceutique sont un atout.
• Capacité à planifier et exécuter des pannes.
• Familiarité avec les accords de service contractuels.

Responsabilidades

• Gérer toutes les ressources et la logistique nécessaires pour les activités de service.
• Planifier et exécuter les opérations du département de service client.
• Agir en tant que contact principal pour les clients.

Conocimientos

Communication

Organizational Skills

Client-oriented Mindset

Leadership

Interpersonal Skills

Educación

Bachelor's Degree in Business Administration

Descripción del empleo

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Responsibilities:

• Manage all resources and logistics necessary to perform service activities on customer sites.
• Plan and execute customer service department operations.
• Analyze commercial data and suggest areas for improvement.
• Manage staffing and performance development of team members.
• Collect and analyze commercial data.
• Propose solutions outside set parameters to address complex manufacturing processes using technical expertise and analytical thinking.
• Understand best practices and how your area integrates with others; stay aware of market competition and differentiators.
• Act as the primary contact for customers, ensuring timely and satisfactory resolution of concerns related to support services.
• Maintain knowledge of assigned region, coverage area, or product lines, including configurations and installations, serving as the main internal support contact.
• Establish and maintain ongoing technical and business support contacts with customers in the designated region or coverage area.
• Serve as a resource for less experienced colleagues, lead small low-risk projects, and facilitate team consensus and skill development.

Requirements:

• Bachelor's Degree in Business Administration or related field.
• Experience or knowledge in the pharmaceutical industry is advantageous.
• Experience in planning and executing outages.
• Familiarity with Contractual/Transactional Service Agreements.
• Strong communication and organizational skills.
• Client-oriented mindset.
• Leadership qualities, proactive and dynamic approach.
• Excellent interpersonal skills.

Job Segment : Service Manager, Pharmaceutical, Nuclear, Manager, Customer Service, Science, Energy, Management

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