Customer Service Luxury (German speaker)

Robert Walters Spain; Barcelona; Híbrido; EUR 25.000 - 35.000; A tiempo parcial

Descripción de la vacante

A leading multinational in the luxury sector is looking for a Customer Service Executive in Barcelona. This role involves managing customer interactions and logistics processes in a dynamic environment, requiring fluency in German, Spanish, and English. The position offers a temporary contract with potential for extension, making it an excellent opportunity for recent graduates.

Formación

• At least 1 year of experience in Back Office or B2B Customer Service.
• Fluency in German (native or bilingual), Spanish, and English required.
• Experience in luxury, fashion, textiles, or cosmetics sectors is ideal.

Responsabilidades

• Manage all interactions between Clients and Distributors during the Logistics process.
• Centralize communication with Customers in the order to cash process.
• Handle incidents or delays in order delivery.

Conocimientos

Problem-solving

Communication

Customer service

Educación

University studies preferred

Descripción del empleo

Customer Service Luxury (German speaker)

An excellent opportunity as Customer Service B2B for the global market of Distributors is available now in Barcelona within an important multinational in the luxury sector.

About the job:

As a Customer Service representative, you will manage all interactions between Clients and Distributors during the Logistics process of the Order to Cash cycle, including orders, deliveries, returns, claims, and bad debt management. Fluency in German (native or bilingual) and proficiency in Spanish and English (intermediate or fluent) are mandatory.

Responsibilities:

• Centralize communication with Customers in the order to cash process, providing updates on orders, products, deliveries, stock, invoices, collections, and incidents.
• Manage the Order & Delivery process, resolving issues to facilitate order creation and delivery unblocking.
• Handle incidents or delays in order delivery, coordinate with Logistics, and follow up on faults and customer inquiries.
• Prepare and follow up on orders for shipment and manage client requests regarding delivery information.
• Review and facilitate invoicing processes, including order review and billing document generation.
• Manage overdue accounts and bad debts.
• Handle claims, including reception, analysis, and registration.

Requirements:

University studies preferred, with at least 1 year of experience in Back Office or B2B Customer Service, ideally in luxury, fashion, textiles, or cosmetics sectors. Fluency in German (native or bilingual), Spanish, and English is required.

Successful candidates will demonstrate problem-solving skills, excellent communication, and the ability to handle high workloads.

This multinational luxury company offers a temporary position of at least 4 months starting in September, with potential for extension into a permanent contract, in an excellent working environment.

If you have relevant experience and excellent communication skills, consider applying for this Customer Service Executive role.

Apply now to start a new professional challenge!

Additional details:

• Sector: Fashion
• Contract Type: Temporary
• Specialization: Secretarial and Administrative
• Area: Customer Service
• Salary: Negotiable
• Work Mode: Hybrid
• Experience Level: Recent Graduate
• Main Language: German - Bilingual
• Secondary Language: English - Professional proficiency
• Additional Language: Spanish - Professional proficiency
• Location: Barcelona