Customer Service Leader

Ingerop T3; Madrid; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Una empresa multinacional y familiar líder en Europa está buscando un profesional comprometido para unirse a su equipo como HR Business Intelligence. Este rol clave implica analizar datos de recursos humanos, desarrollar informes en Power BI y colaborar con el equipo de liderazgo para impulsar la mejora continua. Con un enfoque en la digitalización y la transformación de procesos, esta posición ofrece la oportunidad de crecer profesionalmente en un entorno enriquecedor y participativo. Si tienes pasión por los datos y la gestión del talento, esta es tu oportunidad para hacer una diferencia significativa en una organización que valora la innovación y el desarrollo profesional.

Servicios

Desarrollo profesional

Trabajo en equipo

Formación continua

Horarios flexibles

Beneficios sociales

Formación

• 5+ años de experiencia en análisis de datos y gestión del cambio.
• Licenciatura en Finanzas, Recursos Humanos o campos relacionados.

Responsabilidades

• Analizar datos de recursos humanos para apoyar decisiones estratégicas.
• Desarrollar y mantener informes en Power BI para visualizar métricas clave.

Conocimientos

Análisis de datos

Gestión del cambio

Comunicación

Negociación

Iniciativa

Educación

Licenciatura en Finanzas

Máster en Análisis de Datos

Herramientas

Power BI

Excel

Descripción del empleo

Persán is a multinational company with the DNA of a family business, combining the best of both models: the international presence, diversity, and globalization of a multinational company, but also the proximity, agility, and flexibility in decision-making and adaptability to change of a family business. We have a crucial mission: to make our products reach all corners of the world, #foracleanandhealthyworld. We have 3 production plants: Seville (Spain) our Corporate Headquarters, Lyon (France), and Wroclaw (Poland). The success of our Strategic Plan “One Billion” is the result of the 4 main pillars that define us: People, Technology, R&D, Sustainability. We differentiate ourselves by the added value we provide through our great human team, constant commitment to innovation and technology, which translates into top-quality products. All of this guarantees the overall sustainability of the Company. Join the team and boost your professional career!

From Persán, a leading multinational and family company in Europe in the development, manufacturing, and marketing of home care and personal care products, with 85 years working for a cleaner world, we are looking for you to join our Team, as HR Business Intelligence.

What do we offer?

1. Professional development with Career Plans created based on your ambition and potential.
2. Teamwork.
3. Continuous Training with annual Training Plans.
4. Flexible working hours and annual vacations.
5. Flexible Remuneration and Social Benefits.

What are we looking for?

Highly involved and committed professional, with strategic vision and adaptability to change. With great motivation and initiative to drive our ambitious project. We build authentic human relationships, based on trust, collaboration, and recognition, which is reflected in a participative and enriching work environment.

Key Responsibilities:

1. Analyze HR data to provide actionable insights that support strategic decision-making.
2. Develop and maintain dashboards and reports in Power BI to visualize key HR metrics.
3. Collaborate closely with the leadership team to identify and develop continuous improvement and process optimization initiatives within the HR department.
4. Prepare and present executive reports and presentations based on data analysis.
5. Support the digitalization of processes and systems within the HR department.
6. Ensure the quality and accuracy of data used in analyses.
7. Stay updated with best practices and trends in data analytics and HR technology.

Minimum Requirements:

Bachelor's degree in Finance, Economics, Business Administration, Legal, Human Resources, Mathematics or related fields. MBA or master's degree in Data Analytics, Business Intelligence, Data Transformation or similar is highly valued.

Experience and Technical Skills:

At least 5 years of experience in data analytics, change management, reporting and/or consulting. Experience in managing cross-functional teams. Digitalization and process transformation projects is a plus. Proficiency in English (C1 or higher). Knowledge of French or other languages is a plus.

Tools:

Strong knowledge in Power BI and Excel.

Soft Skills:

Advanced analytical skills and attention to detail. Excellent communication and negotiation skills.