Customer Service Lead (Con Inglés)

Generali; Comunidad Valenciana; Presencial; EUR 35.000 - 65.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en la industria farmacéutica busca un Gerente de Proyectos motivado y orientado al cliente. En esta emocionante posición, serás responsable de gestionar proyectos complejos relacionados con el desarrollo y la comercialización de medicamentos genéricos. Tendrás la oportunidad de coordinar equipos multifuncionales y trabajar en un entorno dinámico, donde tus habilidades de comunicación y gestión de riesgos serán clave para el éxito del proyecto. Si estás listo para enfrentar desafíos y contribuir a la salud humana y animal, esta es la oportunidad perfecta para ti.

Formación

• Más de 3 años de experiencia en gestión de proyectos en la industria farmacéutica.
• Conocimientos básicos del proceso de desarrollo de medicamentos y requisitos regulatorios.

Responsabilidades

• Gestionar y ejecutar proyectos relacionados con el desarrollo de medicamentos genéricos.
• Coordinar equipos multifuncionales para asegurar el cumplimiento de plazos y presupuestos.

Conocimientos

Gestión de Proyectos

Comunicación Verbal y Escrita

Identificación de Riesgos

Orientación al Cliente

Adaptabilidad

Educación

Título Universitario en Ciencias de la Vida

Máster (opcional)

Herramientas

CRM

BI

Descripción del empleo

INSUD PHARMA operates across the entire pharmaceutical value chain, providing specialized knowledge and experience in scientific research, development, manufacturing, sales, and marketing of a wide range of active pharmaceutical ingredients (API), finished dosage forms (FDF), and branded pharmaceutical products, adding value to human and animal health.

The activities of INSUD PHARMA are organized into three synergistic business areas: Industrial (Chemo), Branded (Exeltis), and Biotech (mAbxience), with over 9,000 professionals in more than 50 countries, 20 state-of-the-art facilities, 15 specialized R&D centers, 12 commercial offices, and more than 35 pharmaceutical subsidiaries, serving 1,150 customers in 96 countries worldwide. INSUD PHARMA believes in innovation and sustainable development.

Ready to be a #Challenger?

What are we looking for?

We are seeking a motivated and client-oriented Project Manager to join our growing team in the pharmaceutical industry. The candidate will manage moderately large or complex projects that require proven project management skills. The role will be involved in the planning, coordination, and execution of projects related to the development of drug products, mainly but not only generic pharmaceuticals.

The challenge!

1. Assist in the management and execution of projects related to the development and commercialization of generic drugs.
2. Understand the needs of the internal and external customers and align them with the strategic guidelines of Chemo.
3. Coordinate cross-functional teams, including but not limited to R&D, regulatory affairs, clinical department, manufacturing, patents, and sales to ensure project timelines, budgets, product costing, and objectives are met.
4. Analyze the characteristics and needs of each project, evaluating processes end to end.
5. Support the creation and maintenance of project schedules, timelines, cost evaluation, and relevant project documentation. Plan the milestones of a project and identify the milestone owners.
6. Assist in preparing project reports, presentations, and updates for senior management and stakeholders.
7. Participate in meetings with internal and external partners, vendors, among others as needed.
8. Communicate properly and in time with clients and/or partners.
9. Monitor project progress and identify potential risks, issues, or delays and work collaboratively on mitigation plans by providing alternatives or contingency plans.
10. Track and manage project budgets and identify possible deviations.
11. Establish, develop, and maintain systems and communication and control processes (registration system and information about project progress, deviations, actions) CRM, BI, etc.
12. Revise project plans, status, and budget for short-term and mid-term business plans.
13. Report management about deviations from approved assumptions of projects.
14. Revise project sales expectations, NPV, and business cases on a regular basis.

What do you need?

1. Education: University Degree in Life Science or related field. Master is a plus.
2. Languages: Fluent Spanish and English; knowledge of other languages will be an asset.
3. Experience: +3 years of experience in a similar position.
4. Specific Knowledge: Basic understanding of the drug development process and regulatory requirements. PMP Certification will be an asset.
5. Travels: Open to travel worldwide.
6. Personal skills: Impact and influence, ability to maintain a positive work environment, strong verbal and written communication skills, proactive in identifying risk and ability to manage challenges and adapt to changes, sensitivity to market evolution, ability to handle competing priorities, good interpersonal skills, result orientation, customer focus.
7. Flexible start time from Monday to Friday (full-time 40 hours).