Customer Service Internship

Stanley Black & Decker, Inc.; Barcelona; Híbrido; EUR 6700 - 10.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Tool discounts

Descripción de la vacante

Stanley Black & Decker, Inc. in Barcelona offers a Customer Service Internship within our Service team. This hybrid role starts with a month on-site, then blends office and remote work to build hands-on experience in order processing and customer support.

You will handle parts orders, warranty claims, and technical inquiries via CRM, while collaborating across teams. The program includes a benefits plan and growth opportunities, with a 6-month contract and potential extension.

Formación

• Secondary school degree required.
• Fluency in Spanish and Portuguese.
• Basic English is an advantage.
• Eligibility for university scholarship program.

Responsabilidades

• Manage order entry for parts orders and pricing accurately.
• Review and process warranty claims per guidelines.
• Support customers with technical help via CRM (email and phone).
• Oversee order processing to ensure timely fulfillment.
• Generate service reports to track performance.
• Collaborate with internal teams and partners to resolve issues.
• Maintain records in CRM and internal systems.
• Contribute to process improvements.

Conocimientos

Multicultural teamwork

Customer service mindset

Communication skills

Adaptability

Microsoft Office

Educación

Secondary school degree

Herramientas

CRM platform

Descripción del empleo

Position Title: Customer Service Internship

Hybrid: First month fully on-site (5 days per week); thereafter, 2 days in the office and 3 days working from home.

Employment: Internship agreement – 6-month duration, with the possibility of a 6-month extension.

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make the World. Sound like you? Join our top-notch team of approximately 48,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

The Job:

As the Customer Service & Order Processing Specialist, you’ll be part of our Service team. You’ll get to:

• Manage order entry activities related to parts orders and pricing with a high level of accuracy and attention to detail.
• Review, validate, and process warranty claims submitted by service partners in accordance with company guidelines.
• Support customer requests for technical assistance through the CRM platform, including both email and phone-based interactions.
• Oversee the order processing workflow to ensure timely and accurate fulfilment of customer and service partner requirements.
• Generate operational and service reports to provide insights into service performance and process efficiency.
• Collaborate with internal teams and external service partners to resolve order, warranty, and technical support issues effectively.
• Maintain accurate records and documentation within internal systems and CRM tools.
• Contribute to continuous improvement by supporting new methods, processes, and ways of working.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. You also have:

• A secondary school degree.
• Good interpersonal skills, with the ability to communicate effectively in a multicultural team environment.
• A flexible approach and the ability to manage multiple tasks while adapting to changing priorities and new ways of working.
• A strong team-player mindset, with the ability to work effectively both remotely and in person.
• Good PC skills, particularly in Microsoft Office.
• Fluency in Spanish and Portuguese
• Basic English skills are considered an advantage.
• Previous experience in a customer service environment is an added value.
• Eligibility to complete the role under a scholarship agreement with the University.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

Learn: Have access to a wealth of learning resources, including our digital learning portal.

Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.

Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!