Customer Service (Healthcare) - Italian Native

TN Spain; Madrid; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

Una empresa innovadora está buscando hablantes nativos de italiano para unirse a su equipo en Madrid. Este emocionante rol implica mantener actualizados los datos de los profesionales de la salud y apoyar a los clientes en la verificación de cambios. Trabajando en un entorno dinámico y diverso, tendrás la oportunidad de colaborar en estudios de investigación y ayudar a los médicos a participar en programas de incentivos. Si tienes atención al detalle y habilidades de comunicación excepcionales, esta es una gran oportunidad para ti en una organización que impulsa la ciencia de datos y la atención médica hacia adelante.

Formación

• Se requiere hablante nativo de italiano con habilidades de comunicación profesional.
• Excelentes habilidades organizativas y atención al detalle son esenciales.

Responsabilidades

• Responsable de mantener datos actualizados de profesionales de la salud.
• Analizar el diseño de la muestra del panel y seguir la participación de los médicos.

Conocimientos

Italian language proficiency

Attention to detail

Organizational skills

Professional communication

Experience in multi-national corporations

Descripción del empleo

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Client:

IQVIA

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

17.04.2025

Expiry Date:

01.06.2025

Job Description:

Join us on our exciting journey!

IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. With a global team of 50,000, we harness insights, commercial and scientific depth, and executional expertise to empower clients to achieve some of their most important goals.

Position Purpose:

We are recruiting an awesome team of Italian language speakers to join us at our Madrid Production Hub office! Your primary focus will be to be responsible for building up and maintaining updated data of Healthcare Professionals in order to offer support to our customers and ensuring that any change is correctly verified through different channels according to our business rules. If you want to play a key role in a diverse, dynamic and committed fun team this could be the role for you!

What to expect:

• Analyze Panel Sample design to ensure feasibility and Follow-up of Design Fulfilment.
• Recruit target doctors and follow-up on their participation. Create doctor’s engagement.
• Promotes HCP collaboration in syndicated, ad-hoc PMR studies based on established standards. Initiates follow-up calls with panellists to achieve maximum rate of return.
• Transition doctors to the official Incentive Program and support implementation of adaption to Local Fiscal / Legal regulations. Investigates, resolves and processes panel incentives issues within defined guidelines in order to facilitate timely receipt of compensation.
• Support doctor during their E to E participation and act as the Voice of Doctor in new projects, set-ups, market analysis feasibility, etc.
• Work cross-functionally with coding team to resolve data quality issues.

Our ideal candidate: Skills & other requirements

• Native speaker of Italian language is required.
• Excellent attention to detail and organizational skills as well as keeping to tight deadlines.
• Excellent and professional communication skills (telephone and email).
• Experience working for multi-national corporations is an advantage.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at