Customer Service - German Market

Cross Border Talents; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading BPO organization is seeking Customer Service professionals for the German Market in Madrid. In this role, you'll work with high-level clients, providing support on banking products and ensuring top-notch service quality. As a full-time position, enjoy a permanent contract with excellent growth opportunities and a referral bonus program.

Servicios

32 calendar days of annual vacation

Permanent contract

Referral program with up to €2,000 bonus

Career growth opportunities

Formación

• Must live in Madrid and have EU ID or Spanish residence card.
• German proficiency at C1 level is required.
• Experience in banking is advantageous but not mandatory.

Responsabilidades

• Provide customer support on banking issues through various channels.
• Promote innovative banking products to clients.
• Adhere to quality standards and meet sales objectives.

Conocimientos

Customer focus

Analytical thinking

Problem-solving

Communication

Teamwork

Educación

Business Administration

Mathematics

Law

Herramientas

MS Office

Descripción del empleo

About the job Customer Service - German Market

We are seeking financial services professionals to join an international team at one of theworld's most successful BPO organizations. With more than 40 years of experience in thebanking industry, a presence in 88 countries, and over 420,000 employees, our client isassembling a multilingual team of investment specialists. This opportunity is ideal for thoselooking to pursue ambitious career opportunities within one of Europe's most prestigiousdigital banking programs.

In this role, you will be interacting with high-level clients of one of Europe's leading digitalbanks, providing savings advice and introducing innovative banking products designed tooffer high returns.

Position Overview:

You will be responsible for providing customer service through phone calls, emails,WhatsApp, and chat channels, delivering top-notch service and information about cutting-edge digital banking products specifically for the German market.

Key Responsibilities:

• Provide customer support on banking-related issues such as account opening, passwordrecovery, transfers, and more.
• Manage back-office tasks including responding to emails and WhatsApp messages.
• Promote and offer innovative banking products to clients.
• Ensure transparency in providing information about investment products, including theirpurpose, features, risks, and client protection regulations (both internal and external).
• Report and track any system anomalies or issues that arise.
• Adhere to quality standards and meet sales objectives established by the organization.

Requirements:

• Preferred qualifications in Business Administration, Mathematics, or Law
• Proficiency in MS Office (Excel, Word, PowerPoint, Access)
• EU ID or Spanish residence card
• Must live in Madrid
• German: C1 level
• Strong customer focus, empathy, and active listening skills
• Excellent verbal and written communication skills
• Analytical thinking and the ability to quickly learn and adapt to new information
• Strong commercial skills and ability to build rapport with clients
• Problem-solving capabilities
• Teamwork and collaboration
• Proactive and results-driven mindset
• Ability to plan, organize, and thrive in high-pressure environments
• Autonomy, initiative, and a "can-do" attitude
• Flexibility and adaptability to new technologies and evolving work environments
• Experience: Experience in banking is an asset but not mandatory
• Full-time position: 38.5 hours per week, Monday to Sunday (2 days off per week, and 2 weekends off per month). Working hours: 2:00 p.m. to 10:00 p.m.
• Permanent contract
• Referral Program: Bring a friend and earn up to 2,000 (dependent on the market/project).
• 32 calendar days of annual vacation
• Work with the largest service provider in the world
• Genuine opportunities for career growth within the company