Customer Service - French Native Speaker (Madrid Based)

IQVIA; Madrid; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

IQVIA is seeking a bilingual Customer Service Specialist to enhance our multicultural team. Your role will involve recruiting doctors for participation in research while ensuring engagement and communication. Join a recognized leader in the industry dedicated to advancing healthcare, where diversity and innovation play vital roles.

Formación

• Bilingual proficiency in French required.
• Experience working for multinational corporations advantageous.

Responsabilidades

• Recruit doctors and ensure their engagement in research.
• Call new doctors to expand panel of healthcare professionals.
• Initiate follow-up calls to achieve maximum response rates.

Conocimientos

Fluency in French

Attention to detail

Organizational skills

Professional communication

Descripción del empleo

We are looking for a Customer Service Specialist with bilingual proficiency in French to join our multicultural team with more than 54 different nationalities.

If you want to play a key role in a dynamic, multicultural, and committed team, this is a great opportunity.

What to expect:

• Recruit target doctors and follow up on their participation, creating doctor engagement.
• Call new doctors to invite them to participate in our research and expand our panel of healthcare professionals.
• Initiate follow-up calls with panelists to achieve maximum response rates.
• Proactively alert the manager to any issues or deviations from standard procedures.

Our ideal candidate: Skills & other requirements

• Fluent in French (bilingual required).
• Excellent attention to detail and organizational skills, with the ability to meet tight deadlines.
• Professional communication skills via telephone and email.
• Experience working for multinational corporations is advantageous.
• Additional tasks may include documentation, mailings, troubleshooting, and translation of text passages.

Join IQVIA

• Recognized by Great Place to Work as the third-best company to work for in Spain (March 2020).
• Included in FORTUNE Magazine's World's Most Admired Companies list for three consecutive years (January 2020).
• Awarded the 2016 Scrip Award for Best Full-service Provider Contract Research Organization (CRO).
• Recipient of the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS).
• Recognized in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List.

IQVIA is an equal opportunity employer. We base employment decisions on qualifications and merit, prohibiting discrimination based on age, race, national origin, gender, or other protected statuses.

We believe that meaningful results come from the right people and approach. Reimagine healthcare with us. Play an important role in advancing healthcare and achieving your career goals with us!

Learn more at https://jobs.iqvia.com.

At IQVIA, diversity, inclusion, and belonging are core to our mission to accelerate innovation for a healthier world. We foster a culture of belonging by valuing diverse perspectives and providing opportunities for all employees to contribute to smarter healthcare. When our employees bring their authentic selves and diverse experiences, we achieve extraordinary outcomes. Innovation thrives on diverse thought and collaboration.