Customer Service Fashion Representative (Dutch) - MS01

Concentrix Spain; España; A distancia; EUR 19.000 - 22.000; Jornada completa

Descripción de la vacante

A global technology and services leader is looking for a Customer Service Fashion Representative in Barcelona. This remote position offers a salary of 19,103 euros gross per year, with potential bonuses. Candidates should be bilingual in Dutch and English with strong customer care skills. If you're ready to join a dynamic team, apply today!

Servicios

Full paid training

Career development programs

Referral bonus opportunities

Formación

• Natural talent to help customers and go beyond their expectations.
• Good disposition to work in a customer service environment.
• Ability to log call details and provide resolutions.

Responsabilidades

• Take incoming customer calls and respond to demands.
• Resolve inquiries from boutiques and shops.
• Log call details in management systems.

Conocimientos

Bilingual in Dutch and English

Customer care skills

Ability to resolve customer issues

Herramientas

Windows

MS Office

Descripción del empleo

Description

Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a Customer Service Fashion Representative in Barcelona (Remote), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands
• Take incoming calls from boutiques and shops and resolve demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers

Requirements

Your qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you : Are proficient or bilingual in Dutch plus an advanced level of EnglishHave good disposition to work in a customer service environmentHave customer care skills – ability to listen to and understand the customers’ needCan take ownership of, and progress calls to resolution or to escalat call to resolutionIt would be a plus if you have : Working knowledge of IT Platform, equipment, and applications : Windows / MS Office / internet configurationDon’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

Offer

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long‑term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle : Full‑time 39 hours / week temporal contract : Monday‑Friday 9.00 - 18.00Salary 19.103 euros gross / year + up to 1.200 euros gross / year in bonusCentral location in BarcelonaBring‑a‑friend (referral) bonus opportunitiesFull paid training on the company and the project you’ll be working onCareer development programs, specialized courses Experience the best version of you!At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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