Customer Service Executive (Dutch)

JR Spain; España; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established international iGaming company is seeking a Customer Service Executive fluent in Dutch to join their remote team. This role offers a fantastic opportunity to kickstart your career with growth potential in a dynamic environment. You will assist customers through various channels, resolve complex issues, and collaborate with teams to enhance customer experience. If you have a passion for sports and casino, along with strong analytical and problem-solving skills, this position is perfect for you. Join a forward-thinking company where your contributions will make a significant impact!

Formación

• Fluent in Dutch with strong communication skills.
• Experience in customer service is preferred.

Responsabilidades

• Assist customers via live chat, email, and phone.
• Process KYC verification and approve withdrawal requests.
• Conduct daily security checks on new accounts.

Conocimientos

Fluent Dutch

Customer Service Experience

Analytical Mindset

Problem-Solving Abilities

Multitasking Skills

Descripción del empleo

Established international iGaming company on the lookout for Customer Service Executive (Dutch Speaking)

• Form part of an international iGaming company
• Chance to kickstart your career with growth opportunities

Location: Spain

Workplace: Remote

This is a remote opportunity on a B2B (autonomo registered in Spain) contract.

Job Description:

Assist customers via live chat, email, and phone, providing timely and effective support.

Take ownership of more complex issues, ensuring they are resolved efficiently.

Collaborate with internal teams and external partners to resolve customer concerns.

Process KYC verification and enhanced due diligence when necessary.

Review and approve withdrawal requests in line with security protocols.

Conduct daily security checks to monitor new accounts and transactions.

Analyze customer interactions and provide feedback to improve services and self-help resources.

Support CX initiatives by contributing insights on customer trends and system improvements.

Handle additional tasks as required by the Customer Experience Management team.

What You Bring:

• Fluent Dutch (spoken and written) with strong communication skills.
• Interest in sports and casino is a plus.
• Analytical mindset and problem-solving abilities.
• Ability to work flexible shifts, including night shifts.
• Previous customer service experience is an advantage.
• Strong multitasking skills and ability to work in a fast-paced environment.