Customer Service Executive (Dutch)

Pentasia; Ribamontán al Monte; Presencial; EUR 26.000; Jornada completa

Descripción de la vacante

An established international iGaming company is seeking a Customer Service Executive who is fluent in Dutch. This remote role offers the chance to kickstart your career with growth opportunities in a dynamic environment. You will assist customers through various channels, resolve complex issues, and collaborate with teams to enhance customer experience. The position includes a competitive salary, night shift allowances, and paid training, making it an exciting opportunity for those passionate about customer service and the iGaming industry.

Servicios

Competitive salary

Night shift allowance

Overtime pay

Paid training

Formación

• Fluent in Dutch with excellent communication skills.
• Previous customer service experience is preferred.

Responsabilidades

• Assist customers via live chat, email, and phone.
• Take ownership of complex issues and ensure resolution.
• Conduct daily security checks and process KYC verification.

Conocimientos

Fluent Dutch

Strong communication skills

Analytical mindset

Problem-solving abilities

Multitasking skills

Descripción del empleo

Established international iGaming company on the lookout for Customer Service Executive (Dutch Speaking)

• Form part of an international iGaming company
• Chance to kickstart your career with growth opportunities

Location : Spain

Workplace : Remote

This is a remote opportunity on a B2B (autonomo registered in Spain) contract.

Your Role :

• Assist customers via live chat, email, and phone, providing timely and effective support.
• Take ownership of more complex issues, ensuring they are resolved efficiently.
• Collaborate with internal teams and external partners to resolve customer concerns.
• Process KYC verification and enhanced due diligence when necessary.
• Review and approve withdrawal requests in line with security protocols.
• Conduct daily security checks to monitor new accounts and transactions.
• Analyze customer interactions and provide feedback to improve services and self-help resources.
• Support CX initiatives by contributing insights on customer trends and system improvements.
• Handle additional tasks as required by the Customer Experience Management team.

What You Bring :

• Fluent Dutch (spoken and written) with strong communication skills.
• Interest in sports and casino is a plus.
• Analytical mindset and problem-solving abilities.
• Ability to work flexible shifts, including night shifts.
• Previous customer service experience is an advantage.
• Strong multitasking skills and ability to work in a fast-paced environment.

What’s in It for You?

Competitive salary of €26K

Night shift allowance + overtime extra

Paid training