Customer Service Engineer Laboratorio Diagnóstico (Laredo/Castro Urdiales) (f/m/d)

Siemens; Bilbao; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Una empresa líder en tecnología médica busca un Ingeniero de Servicios al Cliente para el Laboratorio Diagnóstico en Análisis Clínicos. Esta posición involucrará la instalación y mantenimiento de equipos técnicos, así como la atención y resolución de incidencias. Se valorará experiencia en sistemas de automatización y conocimientos en TI y redes. Buscamos un profesional con habilidades técnicas sólidas y capacidad para trabajar en un entorno diverso y colaborativo.

Formación

• Experiencia en el sector y en sistemas de automatización y analizadores es valorado.
• Nivel de inglés B2 (Marco Europeo).
• Disponible para viajar nacional e internacionalmente para formación.

Responsabilidades

• Instalación, mantenimiento y reparación de equipos técnicos de laboratorio.
• Coordinar con el Centro de Servicio al Cliente.
• Escalar incidentes al soporte superior y documentar quejas de clientes.

Conocimientos

Habilidades de red

Conocimientos de TI y redes

Educación

Grado en Ingeniería Técnica o Formación Profesional Superior en Electrónica

Descripción del empleo

Join us in pioneering breakthroughs in healthcare.

Our inspiring and supportive environment creates a global community that celebrates diversity and individuality. We encourage you to step out of your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply for the position of Customer Service Engineer Diagnostic Laboratory in Clinical Analytics. Location in Cantabria (Laredo/Castro Urdiales).

Principales responsabilidades:

• Perform installation, maintenance, repairs, updates, and modifications of all technical laboratory equipment within your area of specialization, and assist with other products under supervision. Special attention to automation products, IT products (including software/middleware), and connectivity.
• Coordinate with the Customer Service Center.
• Escalate incidents to higher support and report any customer complaints with proper documentation on platforms and CRM.
• Ensure proper use of tools and measurement equipment, reporting usage in related service reports.

Requisitos para esta función:

• Degree in Technical Engineering or Higher-Level Vocational Training in Electronics.
• Experience in the sector and in automation systems and analyzers is valued, supporting IT products including middlewares.
• Network skills.
• English B2 (European Framework).
• Knowledge of IT and Networks.
• Availability to travel nationally and internationally for training and occasional international trips for training.

Se valorará:

• Knowledge of equipment and/or experience in the technical environment of Clinical Analytics Laboratories.
• Experience in CLS modality is valued.
• Experience in automation systems and analyzers, supporting IT products including middlewares.
• Network skills.

Quiénes somos:

We are a team of over 71,000 highly dedicated Healthineers in more than 70 countries. As leaders in medical technology, we constantly push boundaries to create better outcomes and experiences for patients, regardless of where they live or their health issues. Our product portfolio is crucial for clinical decision-making and treatment pathways.

Cómo trabajamos:

Joining Siemens Healthineers means becoming part of a global team of scientists, clinicians, developers, researchers, professionals, and specialists who believe in the potential of each individual to contribute with diverse ideas. We come from different backgrounds, cultures, religions, political and sexual orientations, and work together to fight the world's most threatening diseases and enable access to healthcare, united by a purpose: to be pioneers in healthcare advancements. For everyone. Everywhere. Sustainably. Visit our careers site at www.healthcare.siemens.de/careers.

Our diversity at Siemens Healthineers is our source of creativity and innovation. We are fully committed to the principle of equal treatment and opportunities between women and men. Having different talents—regardless of race, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law—makes us more competitive and better prepared to respond successfully to societal demands.