Customer Service Employee | Multilingual Southern Europe

QLF Brands B.V.; Barcelona; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Una empresa internacional en crecimiento busca un empleado de atención al cliente multilingüe para unirse a su equipo en Barcelona. En esta emocionante posición, serás el primer punto de contacto para los clientes, respondiendo a sus preguntas y ayudando a resolver problemas. Se requiere fluidez en inglés y al menos otro idioma, así como experiencia en atención al cliente. Ofrecemos un entorno de trabajo informal y amigable, con oportunidades para el desarrollo profesional y un atractivo descuento en productos de iluminación. Si te apasiona brindar un excelente servicio y deseas formar parte de un equipo dinámico, ¡esta es tu oportunidad!

Servicios

Descuento en productos

Seguro médico privado (después de 6 meses)

Transporte (después de 6 meses)

Formación

• Experiencia previa en atención al cliente es preferida.
• Fluidez en inglés y al menos otro idioma (español, italiano o portugués).

Responsabilidades

• Ser el primer contacto para los clientes y responder a sus consultas.
• Registrar datos de clientes y acuerdos en el sistema CRM.

Conocimientos

Comunicación

Atención al cliente

Multitarea

Escucha activa

Resolución de problemas

Educación

No se requiere educación formal específica

Herramientas

Salesforce

Descripción del empleo

Customer Service Employee | Multilingual Southern Europe

• 20,500 per year
• Customer Service

Do you speak Spanish, Portuguese, and maybe Italian in addition to English? Do you enjoy being on the front line of our Customer Service department to answer customer questions? Grab your chance now! We are looking for multilingual customer service employees for 40 hours a week at our head office in Barcelona.

What are you going to do?

As a customer service employee, you are the first contact for our customers and you communicate with them via email, telephone, or chat. You will also support our foreign customer service teams for European customers. You must be fluent in English and another language (Spanish, Italian, and/or Portuguese). You will answer diverse customer inquiries and translate problems into correct solutions for the customers.

You will make choices, proactively advise, and help atmosphere makers in Europe create the right ambiance in their homes. This requires thorough technical knowledge about our lighting products, which you will gradually acquire and expand. Additionally, you will accurately register customer data and agreements regarding orders, shipments, and returns in our CRM system. Training will be provided before you start working independently from our head office in Barcelona.

Job Requirements

We are looking for you because you...

• are communicative and have a smooth chat;
• have experience as a customer service representative;
• can work well with systems (preferably Salesforce) and multitask effectively;
• are fluent in English along with other languages (Spanish, Italian, Portuguese);
• are stress-resistant and maintain composure;
• are patient, a good listener, and possess commercial insight;
• have a Spanish social security number - this is mandatory for employment!

We offer you...

• a full-time job in an informal and friendly team;
• a challenging, varied position with international customer contact and room for initiative;
• the opportunity to gain experience within a dynamic and fast-growing international E-commerce organization;
• an informal, no-nonsense, and open corporate culture;
• a very attractive staff discount on our mood lighting for you and your family and friends;

Working hours:

Monday to Friday from 08:00 - 17:00 or 09:00 - 18:00 (one free hour)

Are we a good fit?

We are a fast-growing international organization with over 220 employees, operating 39 webshops in 31 European countries and seven physical stores. Our customer service is managed from Hapert / Eindhoven, Barcelona, and Krakow.

QLF Brands drives the brands QAZQA, Lampenlicht, and FittinQ. QAZQA is our own lighting brand, serving mostly B2B clients through our webshop. Lampenlicht is our retail brand for online and offline sales, with a standard stock of over 3,000 articles. FittinQ handles all fulfillment activities, including warehousing and customer services. We share the mission of achieving 100% ambience coverage in Europe!

Are you ready to help us achieve our ultimate goal: 100% ambience coverage in Europe?

Send us your cover letter and CV, and who knows, you might soon be our new, highly valued colleague!

• Position type: Full time
• Salary: From €20,500 per year
• Plus transportation (after 6 months in the company)
• Private medical insurance (after 6 months in the company)