Customer Service E-Commerce & Reception Assistant (Y472)

The Animals Observatory; Gorguja; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A fashion brand in Cataluña is seeking a highly motivated Customer Service & Reception Assistant. The role involves supporting eCommerce operations and ensuring a welcoming environment at headquarters. Ideal candidates will have 1-2 years of experience, excellent communication skills, and a passion for fashion. The position is full-time.

Formación

• 1-2 years experience in sales, support, or logistics, preferably in fashion.
• Strong attention to detail and excellent communication skills.
• Good English skills; French is a plus.

Responsabilidades

• Monitor sales through logistics system.
• Respond to customer inquiries via various channels.
• Assist in product updates and promotional campaigns.

Conocimientos

Customer orientation

Organizational skills

Excellent communication skills

Microsoft Office proficiency

Knowledge of social networks

Herramientas

SAP

Shopify

Descripción del empleo

We are looking for a highly motivated and detail-oriented Customer Service & Reception Assistant (full-time). This dual role is key to ensuring a smooth customer experience across our eCommerce channels and creating a welcoming and professional first impression at our headquarters.

KEY RESPONSIBILITIES

Customer Service & eCommerce

• Monitor sales through our logistics system.
• Respond quickly and professionally to customer inquiries via email, social networks, or other channels.
• Resolve incidents related to orders, shipments, returns, or product information.
• Coordinate with logistics operators and internal teams to ensure efficient delivery.
• Assist in the preparation of sales reports, order summaries, and customer account analysis.
• Collect and transmit customer feedback to improve service and detect recurring issues.
• Assist in uploading and updating products (descriptions, prices, images).
• Support promotional campaigns, newsletters, and launches.
• Support web performance analysis through basic KPIs.
• Manage master data and support marketing department tasks.
• Handle social media tasks.
• Support management and logistics of main collections.
• Assist with influencer marketing management and briefing.
• Present looks created in shootings.
• Manage translation of various documents.

Reception

• Greet visitors and provide a positive welcoming experience.
• Receive and distribute mail and packages.
• Collaborate with marketing teams for timely mailings.
• Provide general administrative support to various departments.
• Manage and control sample sets.

PROFILE & SKILLS

• Previous experience (1-2 years) in sales, support, or logistics, preferably in fashion or lifestyle brands.
• Strong organizational skills with attention to detail.
• Excellent communication skills and customer orientation.
• Good English communication skills; French is a plus.
• Ability to manage multiple priorities in a dynamic environment.
• Proficient in Microsoft Office; experience with SAP and Shopify is a plus.
• Proactive, team-oriented, and problem-solving mindset.
• Knowledge of social networks.
• Passion for fashion and interest in the brand universe.

The Animals Observatory offers equal employment opportunities. All team members are respected and empowered, regardless of their background or identity.

If you are interested in joining us, please contact us at [contact information]. We look forward to meeting you!