Customer Service Coordinator (German Speaker)

AB Parfums; Barcelona; Híbrido; EUR 35.000 - 40.000; Jornada completa

Descripción de la vacante

A leading beauty company is seeking a Customer Service Coordinator (German speaker) in Barcelona. This role involves ensuring excellent service and operational support to strategic partners, requiring strong organizational abilities and customer orientation. The position offers a full-time role in a hybrid work model with attractive benefits.

Servicios

Meal vouchers

Fresh fruit in the office

Collaborative team culture

Formación

• 3+ years of experience in a similar role.
• Excellent communication skills in German and fluent English.
• Experience in customer service within a trading company.

Responsabilidades

• First point of contact for customer orders from processing to delivery.
• Handle complaints and returns while maintaining professional communication.
• Manage purchase orders in accordance with internal policies.

Conocimientos

Customer orientation

Attention to detail

Teamwork

Strong organizational abilities

Fluent English

German

Educación

Commercial training

Herramientas

SAP

Microsoft Dynamics

Microsoft Office

Descripción del empleo

Give Back Beauty (“GBB”) is a privately owned beauty group engaged in global partnerships, licensing, and distribution of beauty products across all key categories (i.e., fragrances, skincare, makeup, haircare, body care). The name Give Back Beauty reflects the fact that sustainability and giving back to the community are integral parts of the business model. A portion of all profits are donated to the Foundations that GBB supports.

The group is the exclusive worldwide partner, under license or other business models, of brands such as Tommy Hilfiger, Elie Saab, Chopard, Philipp Plein, Iceberg. The company also acts as incubator of celebrity driven brands, such as Florence by Mills by Millie Bobby Brown, and acts as distributor for other beauty brands such as Dolce & Gabbana, Olaplex, and Eilish by Billie Eilish. Give Back Beauty sells its products in over 130 countries through the best retailers and direct-to-consumer.

Give Back Beauty has separate but synergic divisions :

• Prestige Fashion & Luxury, engaged in licensing and global partnerships with fashion and luxury houses for their beauty brands (mainly fragrances) as Chopard, Elie Saab, Tommy Hilfiger & Zegna;
• Lifestyle, focused on perfume and beauty licensing, distribution, and global partnerships with lifestyle brands, such as Philipp Plein, Iceberg, and Pink Sugar, GAP
• Indie & Talents, an innovative beauty brand incubator supporting established and emerging talents and founders to create and develop their brands such as Florence by Mills, by Millie Bobby Brown
• Dolce & Gabbana, a hybrid distribution partnership with Dolce & Gabbana
• Non-profit Advisory, we operate as non-profit strategic advisors to leading fashion brands and groups, contributing powerfully to the Give Back and Sustainability missions of GBB

Our values : Passion, Innovation, Respect, Reliability and Teamwork

Customer Service Coordinator (German Speaker)

We are looking for a dynamic and detail-oriented Customer Service Coordinator (German speaker) to join AB Parfums Iberia, the Spanish subsidiary of the Give Back Beauty Group. Based in Barcelona, you will play a key role in supporting the development of our strategic partners by ensuring excellent service and operational follow-up.

These are your responsibilities :

• First point of contact for customer orders from the receipt of the order (processing) through to delivery of goods to customers and invoicing (processing in SAP)
• Review and processing of customer orders using our Salesforce program (VINCLE) as well as updating and maintaining the data
• Handling incoming complaints and returns, ensuring professional, reliable, and consistent communication with customers and the sales team
• Management of purchase orders in compliance with internal procurement policies
• Ensuring accurate data entry and effective data exchange via EDI
• Interface and close communication with our logistics partner
• Support and point of contact for our field sales team

What you bring to the table :

• Successfully completed commercial training and at least 3 years of professional experience in a similar role within a trading company
• Excellent German and fluent English skills required
• Good knowledge of SAP and Microsoft Dynamics is an advantage; experience with Microsoft Office is a must
• Professional experience in a comparable position in customer service
• Outstanding service and customer orientation combined with a strong affinity for numbers
• Excellent team skills, a structured and independent working style, and strong organizational abilities

What We Offer

• A permanent role in an exciting international environment, within a well-established global beauty group.
• A hybrid work model with 2 remote days per week.
• Office located in Barcelona.
• Full time position
• Meal vouchers and fresh fruit provided at the office.
• A collaborative and innovative team culture.
• Salary : Between 35K and 40K EUR / year, depending on experience.