Customer Service Associate

TE Connectivity Corporation; Madrid; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Service Representative to strengthen customer relationships and ensure satisfaction. This role involves managing pre- and post-sales activities, processing customer orders, and collaborating with internal teams to tackle challenges. The position is remote with occasional on-site meetings in Madrid, offering a dynamic work environment where you can thrive. If you're passionate about customer service and possess strong analytical skills, this opportunity is perfect for you. Join a global leader committed to creating a safer and more connected world, where your contributions truly make a difference.

Servicios

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs

Employee Resource Group

Formación

• Fluency in Spanish and English is mandatory.
• Strong customer service experience with excellent communication skills.

Responsabilidades

• Manage customer orders and provide timely updates on order status.
• Resolve customer issues and improve overall satisfaction.

Conocimientos

Customer Service Experience

Interpersonal Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Time Management

Educación

Degree in Business Administration

Herramientas

Microsoft 365

SAP

Descripción del empleo

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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Why you should join :

The Customer Service Representative fosters strong customer relationships to ensure complete satisfaction. Serving as the main point of contact, they manage both pre- and post-sales activities, liaising between customers and internal teams. This is a remote position based in Spain, with occasional (once per month) on-site meetings at our Madrid office. The role reports to the Region Supervisor.

• Process customer orders, schedules, changes, and returns in compliance with our TE local policies and approval processes.
• Provide timely and accurate order status updates, product information, and quotes using TE systems.
• Manage customer backlogs, monitor KPIs, and collaborate with internal teams to address challenges.
• Resolve customer issues, improve satisfaction, and identify opportunities for process improvements.
• Review key customer documents, ensuring compliance and escalating legal or quality concerns when necessary.
• Strengthen relationships through effective communication with customers and internal stakeholders.
• Support financial targets by assisting with credit holds and invoice queries.
• Work towards departmental goals, ensuring adherence to audit, legal, and export requirements.

Your ideal background :

• A degree in Business Administration or a related field is a strong plus.
• Fluency in Spanish and English is mandatory.
• Customer service experience is essential, with strong interpersonal and communication skills.
• Proficiency in Microsoft 365 (Outlook, Excel, Word, and PowerPoint); SAP knowledge is a plus.
• Strong analytical and problem-solving skills, with a solution-oriented and process improvement mindset.
• Ability to work independently and collaboratively, engaging effectively at all levels of the organization.
• Excellent time management, organizational skills, and attention to detail, ensuring compliance with policies and procedures.

About TE Connectivity :

TE Connectivity plc (NYSE : TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS.

What TE Connectivity Offers :

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.