Customer Service Associate

TE Connectivity Corporation; Madrid; Híbrido; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Representante de Servicio al Cliente para fomentar relaciones sólidas con los clientes y asegurar su satisfacción total. En este rol remoto, serás el punto de contacto principal, gestionando actividades de ventas previas y posteriores. Trabajarás en un entorno dinámico, colaborando con equipos internos y ayudando a cumplir con los objetivos financieros. La oportunidad ofrece un paquete salarial competitivo y beneficios enfocados en el bienestar de los empleados. Si te apasiona brindar un excelente servicio al cliente y deseas hacer la diferencia, esta es tu oportunidad.

Servicios

Paquete salarial competitivo

Planes de bonificación por rendimiento

Incentivos de salud y bienestar

Programa de compra de acciones para empleados

Programas de alcance comunitario

Grupo de recursos para empleados

Formación

• Experiencia en atención al cliente y habilidades interpersonales son esenciales.
• Fluidez en español e inglés es obligatoria para este puesto.

Responsabilidades

• Gestionar pedidos de clientes y proporcionar actualizaciones de estado.
• Resolver problemas de clientes y mejorar la satisfacción.

Conocimientos

Fluidez en español

Fluidez en inglés

Atención al cliente

Habilidades interpersonales

Habilidades de comunicación

Resolución de problemas

Gestión del tiempo

Educación

Título en Administración de Empresas

Herramientas

Microsoft 365

SAP

Descripción del empleo

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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Why you should join:

The Customer Service Representative fosters strong customer relationships to ensure complete satisfaction. Serving as the main point of contact, they manage both pre- and post-sales activities, liaising between customers and internal teams. This is a remote position based in Spain, with occasional (once per month) on-site meetings at our Madrid office. The role reports to the Region Supervisor.

• Process customer orders, schedules, changes, and returns in compliance with our TE local policies and approval processes.
• Provide timely and accurate order status updates, product information, and quotes using TE systems.
• Manage customer backlogs, monitor KPIs, and collaborate with internal teams to address challenges.
• Resolve customer issues, improve satisfaction, and identify opportunities for process improvements.
• Review key customer documents, ensuring compliance and escalating legal or quality concerns when necessary.
• Strengthen relationships through effective communication with customers and internal stakeholders.
• Support financial targets by assisting with credit holds and invoice queries.
• Work towards departmental goals, ensuring adherence to audit, legal, and export requirements.

Your ideal background:

• A degree in Business Administration or a related field is a strong plus.
• Fluency in Spanish and English is mandatory.
• Customer service experience is essential, with strong interpersonal and communication skills.
• Proficiency in Microsoft 365 (Outlook, Excel, Word, and PowerPoint); SAP knowledge is a plus.
• Strong analytical and problem-solving skills, with a solution-oriented and process improvement mindset.
• Ability to work independently and collaboratively, engaging effectively at all levels of the organization.
• Excellent time management, organizational skills, and attention to detail, ensuring compliance with policies and procedures.

About TE Connectivity:

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

What TE Connectivity Offers:

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Location: Madrid, M, ES, 28050

City: Madrid

State: M

Country/Region: ES

Travel: 10% to 25%

Requisition ID: 133109

Function: Customer Service