Customer Service Agent - Travel UK Market

AXA Partners; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join AXA Assistance as a Travel Customer Service Specialist in Barcelona and become part of a dedicated international team. You'll handle customer queries, aiding those in need with empathy and efficiency, all while working within a fast-paced environment. Help deliver exceptional service while contributing to a company that values social responsibility.

Servicios

Tree planting for new hires

Formación

• Empathy to handle customers distressed by medical issues.
• Initiative and judgment to solve problems.
• Computer literacy, including Word and Excel.

Responsabilidades

• Coordinate assistance operations and offer solutions to clients.
• Advise customers on policy coverage and handle requests.
• Ensure compliance with all customer service protocols.

Conocimientos

Effective communication skills in English

Customer service skills

Organizational skills

Flexibility

Ability to work under pressure

Descripción del empleo

Are you looking for a job and do you speak native English?

We offer you the opportunity to work in a multinational company.

We seek to incorporate agents to the International team of (Travel) Customer Service located in Barcelona. If you enjoy working in an international, teamwork-oriented, and fast-changing environment, join the Travel Customer Service team.

How will your day-to-day look with us?

The Travel Customer Service Specialist implements necessary measures for the service and coordinates assistance operations, offering the best solutions to our clients by mobilizing our networks and teams of experts.

The Travel Customer Service Specialist finds focused solutions for clients with a strong digital orientation.

The main tasks are:

• To know in detail the different types of policies of our clients and apply the corresponding conditions in each case.

• Advice and guide customers towards appropriate solutions for their cases, providing rapid and tailored customer care responses in line with their policy coverage.

• Dealing confidently with different customer types regardless of their status, culture, or behavior.

• Coordinate all necessary actions to resolve client requests: handle international calls and emails, register cases, document actions in our computer system, organize appropriate actions, and ensure case closure.

• Encourage close collaboration between operations and internal teams by providing clear case management plans and explaining client situations as required.

• Advise on medical claims decisions when necessary, actively contributing to safe, cost-effective service delivery.

• Promote excellent communication across all job interfaces.

• Ensure all protocols for delivering world-class customer service are current, compliant with regulations, and adhered to.

The ideal candidate will have:

• Effective communication skills in English.

• Sensitivity and empathy to handle customers distressed by medical issues.

• Excellent customer service skills.

• Initiative and judgment to solve problems and manage cases.

• Strong organizational and time management skills.

• Professional work ethic aligned with AXA values and leadership behaviors.

• Flexibility.

• Ability to deliver results to customer standards.

• Computer literacy, including Word and Excel.

• Excellent keyboard, talking, and typing skills.

• Ability to work under pressure, especially during seasonal workloads.

• Calmness and focus in stressful situations.

• Strong teamwork skills and flexibility to communicate across departments.

Who we are:

We’re AXA Partners, experts in designing and delivering assistance solutions, insurance, credit, and lifestyle protection worldwide. Our strength lies in our passionate team of over 8,500 professionals and a global network of 55,000+ experts. Powered by advanced technology, we continuously evolve to provide seamless, reassuring experiences, combining digital innovation with a human touch.

Join us and help protect the forests! For every new recruit with a permanent contract, we plant a tree.