Customer Service Agent - Spain (M/F/D) | Ceuta

buscojobs España; Valencia; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Une entreprise leader dans les jeux et divertissements en ligne recherche un agent de service à la clientèle pour rejoindre son équipe en Espagne. Le poste nécessite une communication efficace, la gestion des attentes des clients, et une flexibilité dans le travail. Si vous êtes passionné par le service client et que vous recherchez une opportunité de croissance, ce rôle pourrait être fait pour vous.

Formación

• Diplôme d'éducation moyenne requis.
• Proficiency with PC et MS Office.
• Communication efficace en espagnol et anglais exigée.

Responsabilidades

• Fournir des solutions précises aux clients via téléphone, email et chat.
• Éduquer les clients sur les outils de self-service en ligne.
• Proposer des améliorations pour dépasser les attentes des clients.

Conocimientos

Empathie

Pensée analytique

Écoute

Communication verbale

Educación

Diplôme d'éducation moyenne

Herramientas

MS Office

Descripción del empleo

Customer Service Agent - Spain (M / F / D) | Ceuta

EUR 20.000 - 30.000

Descripción de la empresa

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pushing boundaries further with innovation, technology, and most importantly, with people like you. Join Entain and be part of the game. Let’s win together.

Descripción del empleo

Purpose of the job

Provide accurate solutions to customers during the first contact via phone, email, and chat. Keep customers informed about products, services, and promotions. Demonstrate ownership and deliver first-class service to exceed customer expectations and support company growth.

Key Activities / Accountabilities

Communication

• Treat every customer with respect, empathy, and patience. Keep promises. Listen carefully to understand the customer's issue and respond appropriately.

• Handle a wide range of customers and accurately record all details in relevant systems.
• Provide accurate information about products, services, and promotions based on customer needs.
• Educate customers on using online self-service tools.

Drive improvements

• Seek continuous improvements to exceed customer expectations and help the company grow.
• Propose enhancements to improve efficiency, productivity, quality, and customer satisfaction.
• Identify root causes of issues and escalate as needed to prevent recurrence.
• Simplify processes to reduce effort.

Performance – Quality, Customer Focus, and Productivity

• Meet service level targets and quality standards.
• Perform against key customer service goals.
• Understand individual performance targets.

Self-development

• Take ownership of your growth and seek development opportunities.
• Manage your training plan and participate in development activities.
• Seek feedback and work on skills improvement.
• Support team members in their training and knowledge sharing.

Requisitos

Essential

• Middle education degree
• Proficiency with PC and MS Office
• Effective verbal and written communication in Spanish and English (fluent)
• Flexibility and shift work availability

Preferred Experience and Knowledge

• Experience in contact service environments
• Online gaming experience is a plus

Behavioral Competencies

• Empathy, analytical thinking, listening, accuracy, stress resistance, verbal communication

Core Values

• Customer satisfaction, teamwork, continuous improvement, integrity

Additional Information

At Entain, we value diversity and are committed to creating an inclusive environment. We adhere to all applicable employment laws and ensure ethical hiring practices globally.