Banking Customer Service Agent – Madrid (Hybrid, German/Spanish)

CB Talents SP; Madrid; On-site; EUR 14,000 - 20,000; Full time

Benefits offered by this job

Language allowance

Sunday premium

On-site training in Rivas

Job summary

ABAI in Madrid is seeking a Customer Service Agent – Banking to support a major banking partner. The role is on-site initially, moving to a hybrid model as you settle in. The schedule is 38.5 hours per week with an afternoon shift from 15:00 to 22:00.

Ideal candidates hold a high school diploma (Bachillerato) or equivalent and are fluent in German and Spanish. Banking CS experience is a plus. Training consists of 25 days on-site at ABAI offices in Rivas to set you up for success.

Qualifications

• Strong communication, teamwork, collaboration, and intermediate computer skills.

Responsibilities

• Provide customer support for a major banking partner.
• Engage with customers in German and Spanish, handling inquiries and issues.
• Collaborate with internal teams to resolve client needs in a timely manner.

Skills

Communication

Teamwork

Collaboration

Computer skills

Education

High school education

Job description

ABAI in Madrid is seeking a Customer Service Agent – Banking to support a major banking partner. The role is on-site initially, moving to a hybrid model as you settle in. The schedule is 38.5 hours per week with an afternoon shift from 15:00 to 22:00.

Ideal candidates hold a high school diploma (Bachillerato) or equivalent and are fluent in German and Spanish. Banking CS experience is a plus. Training consists of 25 days on-site at ABAI offices in Rivas to set you up for success.