Customer Service Agent (Automotive), French / Français

Bosch Group; Barcelona; Híbrido; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading technology service provider in Barcelona is seeking a customer service professional to join their dynamic team. You will manage incoming contacts and assist customers with product information in both French and English. Ideal candidates have a positive attitude and a collaborative mindset. The position offers comprehensive training, contract stability, and potential hybrid working options after 6 months.

Servicios

Comprehensive training

Development opportunities

Employee discounts

Contract stability

Hybrid working options

Competitive salary

Formación

• Customer service experience is desirable but not mandatory.
• Strong problem-solving and empathetic communication skills are essential.
• Positive attitude and eagerness to learn are important.

Responsabilidades

• Manage incoming contacts via phone, email, and letters.
• Assist customers with product information and queries.
• Support customers through digital channels.

Conocimientos

Customer service experience

Problem-solving skills

Empathetic communication

Positive attitude

Team-oriented mindset

Tech-savvy

Analytical skills

Descripción del empleo

Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology-driven solutions in the area of Business Process Outsourcing, making us unique within Bosch.

We work with leading companies across various sectors including automotive, travel, tourism, building, and telecommunications worldwide. Additionally, we serve other Bosch units, supporting colleagues and divisions within the Bosch Group.

As part of Bosch, we operate within the Building and Energy Technologies unit. Historically, we were part of Bosch Security Systems, managing product maintenance, emergency, and monitoring call centers.

Job Opportunity

Are you ready to embark on a new adventure with Bosch Service Solutions? Join our dynamic team in a stable, inclusive environment with ample career growth opportunities.

Key Languages

• French (C2 or full professional proficiency)
• English (C1, training provided)

Main Responsibilities

• Manage incoming contacts via phone, email, and letters
• Assist customers with product information, queries, and policy explanations
• Support customers through digital channels and outreach
• Collaborate with departments to resolve escalated issues
• Manage social media interactions for timely responses
• Represent the brand and deliver outstanding customer service

Recruitment Process

• Step 1: Interview with Talent Partner
• Step 2: Language proficiency check
• Step 3: Interview with Hiring Manager

Qualifications

• Customer service experience is desirable but not mandatory
• Strong problem-solving and empathetic communication skills
• Positive attitude and eagerness to learn
• Team-oriented and collaborative mindset
• Tech-savvy and analytical skills

Additional Benefits

• Comprehensive Training: Extensive onboarding to develop your skills
• Development Opportunities: Diverse career paths for growth
• Employee Discounts: On Bosch home appliances, power tools, JUNKERS products, and discounts from partner companies through the BOSCHContigoMas program
• Contract Stability: Permanent contract from day one
• Hybrid working options after 6 months and potential work abroad within the EU for up to 15 days/year
• Competitive Salary: To be discussed during recruitment