Customer Service Administration Assistant

TAG Heuer; Comunidad Valenciana; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un asistente administrativo para su servicio postventa, donde la atención al cliente es primordial. En esta función, serás responsable de gestionar consultas, crear estimaciones de reparación y asegurar que cada cliente reciba un servicio excepcional. Con un enfoque en la adaptabilidad y la capacidad de aprendizaje, tendrás la oportunidad de crecer en un entorno dinámico. Si te apasiona brindar un servicio de calidad y te gusta trabajar en equipo, esta es la oportunidad perfecta para ti. Únete a un equipo que valora la iniciativa y el compromiso con la excelencia.

Formación

• Experiencia en atención al cliente y gestión de reparaciones.
• Conocimientos básicos de inglés y francés son un plus.

Responsabilidades

• Responder a consultas de clientes y gestionar entradas de reparaciones.
• Crear y enviar estimaciones de reparación a los clientes.

Conocimientos

Atención al detalle

Adaptabilidad

Orientación al cliente

Iniciativa

Planificación y organización

Capacidad de aprendizaje

Decisión

Educación

FPI - FPII o Curso de Asistente Administrativo

Herramientas

Pack Office

Lotus Notes

Excel

Word

Descripción del empleo

Execution, development and pursuit of the After Sales Service administration with the aim of providing the best possible customer experience.

Key duties and responsibilities of the job:

• Respond to customer inquiries (emails / phone calls)
• Daily repair entries.
• Create and send repair estimates to the customers.
• Management of estimates refusal and acceptances.
• Invoicing of all watches repaired daily.
• Occasionally: pack the watches in pouches after repair for shipment & prepare parcels and shipping labels for dispatch.

Educational Background: FPI - FPII or Administrative Assistant Course.
Languages: Spanish; English basic: oral communication, reading and answering customer email, information from headquarter. French would be a plus.
Internal technology: Pack office.
Excel: basic level: create files, using basic formulas, basic tasks, combining files.
Word: basic level: create files, letters, margins, mailing, file combination, etc.
Email current use: Lotus Notes.

Behavioural competencies and skills:

Attention to Detail: Total task accomplishment through concern for all areas involved, no matter how small.
Adaptability: Maintaining effectiveness in varying environments and with varying tasks, responsibilities or people.
Ability to learn: Ability to acquire and assimilate new knowledge and skills, and use them in the day to day.
Client Oriented: Ability to understand, interpret and influence client needs, requirements, expectations and behaviour.
Person with initiative: Ability to provide resources, ideas and innovative methods and translate them into actions.
Planning and Organizing: Establishing a course of action for self and others, allocating resources as required and establishing and monitoring time scales and plans.
Decisiveness: Readiness to set priorities, make decisions, render judgements, take action or commit one. Ability to anticipate risks and take them into account.
Adhesion to rules and policies: Capacity to understand, obey, act and work within the rules of the organisation. Respect and enforce operating rules and policies of the Company and of the After Sales Service Department: punctuality, immediate superior provisions, use of the work material (personal protective equipment, work cloth ...).