Customer Service Admin (German speaker)

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Customer Service Admin (German speaker), Barcelona

Client:

Agilent

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

Description

Are you passionate about customer experience and ready to delight our customers? Join Agilent Technologies, where we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us.

We are looking for a proactive and motivated Customer Service Representative for the DACH market who will be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. This position requires excellent communication and organization skills.

Located in the city center, the Barcelona office is home to a variety of local and international functions. One of the key functions in Barcelona is the Customer Operations Center, service contract processing, invoicing, and inventory management.

Agilent Spain has been ranked as a top workplace and received the Great Place to Work certification. This recognition is awarded to organizations dedicated to encouraging an inclusive and quality work environment for all and demonstrates 30 years of research to quantify the current state of workplace culture.

Your key responsibilities will be:

• Processing formal quotes and orders, where accuracy and responsiveness are critical.
• Interfacing with sales and customers to provide accurate information, solve problems, and serve in a variety of pre-sales and post-sales functions.
• Serving as a liaison between customers and appropriate internal organizations such as sales, service delivery, and collections to resolve customer inquiries.
• Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes, and compliance requirements.
• Identifying and communicating process improvement opportunities to management.

Qualifications

• Excellent written and verbal communication in English and German.
• Time management, multitasking, and effective prioritization in a fast-paced environment.
• Demonstrated customer service focus.
• Strong computer and systems skills, including accurate data entry.
• Ability to work cohesively with diverse teams and communicate effectively.
• Strong problem-solving skills.
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• MS Office experience with emphasis on Excel. SAP/CRM experience preferred.

Agilent offers a competitive compensation and benefits package, as well as core global benefits to all staff - but in addition to these, the Spanish business offers:

• Agilent Result Bonus
• Health insurance
• Internal and external training opportunities
• 24 days of vacation plus bank holidays
• Hybrid working schedule: Mondays and Fridays Home Office and Tuesday to Thursday in the Office

This job has a full-time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

No

Shift:

Day

Duration:

No End Date

Job Function:

Customer Service