Customer Service – A.I. Research Moderator

Tech Mahindra; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A technology firm in Madrid is seeking a Customer Service – A.I. Research Moderator to support user-testing for consumer AI devices. This role involves guiding participants, data collection, and maintaining equipment. Candidates should have strong communication skills and be bilingual in English and Spanish. Join us to contribute to exciting AI developments!

Servicios

On-the-job training

Mentoring from industry experts

Hands-on experience in user research

Formación

• High School Diploma required; preferably college-level coursework or degree.
• Bi-lingual: English + Spanish at advanced level.

Responsabilidades

• Assist with execution of user-testing studies.
• Guide participants through study protocols.
• Maintain lab cleanliness and care for testing equipment.

Conocimientos

Strong communication skills

Friendly and professional demeanor

Organized and detail-oriented

Adaptable to fast-paced environments

Physically fit

Educación

High School Diploma

College coursework in Psychology or related field

Herramientas

MS Office

Descripción del empleo

Join the Future of A.I. – Be Part of Cutting-Edge User Research!

Are you passionate about technology, research, and delivering a great customer experience? We're looking for highly motivated individuals to support user-testing initiatives for next-generation consumer AI devices. As a Customer Service – A.I. Research Moderator, you'll play a critical role in shaping how people interact with tomorrow’s tech.

What You’ll Do :

1. Assist with the execution of user-testing studies, including setup, breakdown, and data collection.
2. Guide participants through study protocols ensuring a smooth and professional experience.
3. Maintain lab cleanliness and care for testing equipment.
4. Recruit and intake participants based on specific study demographics.
5. Record and report participant experiences accurately and consistently.
6. Provide daily support to User Research staff and project managers.
7. Ensure on-time attendance and meet daily participant goals.
8. Uphold project and client confidentiality at all times.

What We’re Looking For :

Required Skills & Qualities :

• Strong communication skills – both verbal and written.
• Friendly and professional demeanor – able to make participants feel at ease.
• Organized, detail-oriented, and able to multitask efficiently.
• Adaptable to fast-paced, dynamic environments.
• Comfortable handling both administrative and people-facing tasks.
• Physically fit – able to assist participants throughout the day.

Technical Requirements :

• Basic computer proficiency (MS Office, data entry, tracking systems).
• Comfortable with tech devices and prototype testing.
• Ability to interpret and work with research data.

Qualifications :

• High School Diploma required; college-level coursework or degree in Psychology, Human-Computer Interaction, Anthropology, Communications, Market Research, or related field is preferred.
• Bi-lingual: English + Spanish at an advanced level.

Preferred :

• Ability to assist in participant recruitment through local networks.
• Flexible with schedule changes based on project needs.

Opportunities :

• Receive on-the-job training and mentoring from industry experts.
• Get hands-on experience in user research and technology development.
• Contribute to AI training and development in real-world consumer applications.

Ready to make a real impact in the development of emerging AI technologies?

Apply today and be part of something transformative.