Customer Retention Specialist (Work From Home)

Varsity Tutors; Córdoba; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative company is seeking dedicated Customer Retention Specialists to enhance the educational journey of learners worldwide. This fully remote role offers the chance to engage with clients, manage relationships, and ensure satisfaction through effective problem-solving and communication. By joining this dynamic team, you will contribute to a collaborative environment where your insights can shape the future of global education. If you are passionate about making a difference and possess strong interpersonal skills, this opportunity is perfect for you!

Servicios

Competitive hourly rate

Full-time remote position

Opportunity to impact global education

Collaborative environment

Formación

• Experience in account management or customer service is a plus.
• Strong problem-solving skills and adaptability are essential.

Responsabilidades

• Prevent cancellations through solutions-oriented engagement.
• Manage at-risk customers to increase retention.
• Address complaints to improve satisfaction.

Conocimientos

Fluent in English

Customer service experience

Teaching or tutoring experience

Emotional intelligence

Problem-solving skills

Conflict management skills

Excellent communication skills

Ability to multitask

Descripción del empleo

Customer Retention Specialist (Work From Home)

Varsity Tutors

Varsity Tutors, a Nerdy company, is seeking international Customer Retention Specialists based in Argentina to join our team! We are innovating the learning experience with advanced technology and offer personalized online and mobile learning platforms connecting students and professionals worldwide. Join us to help individuals achieve their educational goals!

Location: Fully Remote - Based in Argentina

Schedule: Full-time, 40 hours/week, with at least 2 evenings and every other weekend required. Operating hours are from 5:00am PDT to 9:00pm PDT, adjusted seasonally.

Qualifications:

• Fluent in English
• Experience in account management, client relations, or customer service is a plus
• Teaching or tutoring experience is preferred but not required
• High empathy and emotional intelligence
• Strong problem-solving skills and adaptability
• Conflict management skills
• Excellent communication skills
• Ability to work independently and multitask
• Reliable high-speed internet (50 Mbps download, 10 Mbps upload) via wired connection

Responsibilities:

• Prevent cancellations through solutions-oriented engagement
• Manage at-risk customers to increase retention
• Address complaints to improve satisfaction and secure renewals
• Achieve onboarding, retention, and engagement targets
• Assess client needs and recommend educational products/services
• Build strong relationships with students and families
• Maintain accurate client records
• Communicate effectively with team and clients
• Handle challenging situations professionally
• Implement coaching and feedback for quality improvement

Leadership Principles: Customer focus, Ownership, High standards, Action-oriented, Trust-building, Results-driven, and more.

Benefits:

• Competitive hourly rate ($8.50/hr USD)
• Full-time, remote position
• Opportunity to impact global education
• Collaborative and feedback-rich environment