Customer Representative (German-speaking) -Remote- Sport Clothing Industry GW02

Concentrix; Santander; A distancia; EUR 9.000 - 12.000; A tiempo parcial

Descripción de la vacante

Join a forward-thinking company as a Customer Representative where you can thrive in a dynamic and innovative environment. This role offers the opportunity to engage with customers, ensuring their satisfaction through exceptional service. You will be part of a diverse team that values your contributions and supports your growth through comprehensive training and resources. Enjoy the flexibility of a remote position while earning a competitive salary with additional bonuses. If you're passionate about helping others and ready to make a difference, this is the perfect opportunity for you!

Servicios

Bring-a-friend bonus

Full paid training

Flexible working hours

Work from home

Formación

• Native in German and advanced in English required.
• Strong customer-focused attitude and active listening skills.

Responsabilidades

• Provide first-class customer satisfaction and support.
• Handle customer contacts via various channels and log details.
• Support sales and after-sales processes to ensure satisfaction.

Conocimientos

German (native)

English (advanced)

Active listening

Time management

Customer-focused attitude

Written communication

Herramientas

Office Suite

Descripción del empleo

Customer Representative (German-speaking) -Remote- Sport Clothing Industry GW02

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Representative, you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Representative on our team, you will :

• Provide first class customer satisfaction at all times and do whatever is necessary to support the customers following the provided guidelines.
• Handle incoming customer contacts (via telephone, e-mail, chat or social media, reviews), log call details onto call tracking systems and perform call follow-ups according to procedures.
• Support consumers in the sales and after-sales process by qualification of needs, product recommendation, after-sales support, and additional tasks that result in consumer satisfaction.
• Forward any escalations and defined topics to the respective Client’s brand units and / or contact persons when not having the resolution for themselves.
• De-escalate in case of complaint, offer solutions within Client’s procedures, policies, or guidelines, or transfer to the Client’s or designated partner for settling and resolution of non-standard cases.
• Ensure correct presentation of the Client’s corporate images in all interactions representing its brand and generate consumer experience through outstanding service and personal care on all channels.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you :

• Are native in German and advanced in English.
• Are self-motivated, team player, supportive person, outgoing and open-minded.
• Have active listening / comprehension skills.
• Have very good written skills and customer-focused attitude.
• Have goal-oriented attitude and time management skills.
• Have minimum knowledge of Office pack + keyboarding skills.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle :

• Part-time 20 hours / week (Monday-Friday, flexible between 09h-18h) Contract : Permanent.
• Salary 9.700 euros gross / year + up to 1.500 euros gross / year in bonus.
• Work from home position.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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