Customer Representative (German-speaking) -Remote- Sport Clothing Industry GW02

Concentrix; Logroño; A distancia; EUR 9.000 - 12.000; A tiempo parcial

Descripción de la vacante

An innovative company is seeking a German-speaking Customer Representative to join their remote team in the sport clothing industry. This role offers a flexible part-time schedule, comprehensive training, and a permanent contract. You will be responsible for delivering exceptional customer service, assisting with inquiries, and representing the brand positively. With a focus on personal development and career growth, this position is perfect for self-motivated individuals looking to thrive in a supportive environment. Join a team of game-changers and make a difference in the customer experience!

Servicios

Flexible schedule

Permanent contract

Work from home

Referral bonuses

Comprehensive paid training

Formación

• Native German speaker with advanced English skills.
• Excellent listening and communication skills.

Responsabilidades

• Deliver first-class customer satisfaction across multiple channels.
• Assist customers in sales and post-sales support.

Conocimientos

German (native)

English (advanced)

Customer service skills

Time management

MS Office knowledge

Descripción del empleo

Customer Representative (German-speaking) - Remote - Sport Clothing Industry GW02

Experience the power of a game-changing career

Join our innovative and growing team! We are a global technology and services leader supporting well-known brands worldwide, operating in over 70 countries. As a Customer Representative, you will be part of our team of game-changers shaping the future of brands.

Career growth and personal development

This role offers training, access to cutting-edge technologies, and ongoing support to help you succeed and develop lifelong skills and connections.

Responsibilities:

1. Deliver first-class customer satisfaction, supporting customers per provided guidelines.
2. Handle inquiries via phone, email, chat, or social media, log details, and follow up as needed.
3. Assist customers in sales and post-sales, including needs assessment, product recommendations, and support.
4. Escalate issues to relevant brand units or contacts when necessary.
5. De-escalate complaints, offer solutions within policies, or transfer cases for resolution.
6. Represent the client’s brand positively across all channels, providing outstanding service and personal care.

Ideal candidate:

• Native German speaker with advanced English skills.
• Self-motivated, team-oriented, outgoing, and open-minded.
• Excellent listening and comprehension skills.
• Strong written communication and customer-focused attitude.
• Goal-oriented with good time management.
• Basic knowledge of MS Office and keyboarding skills.

We value diversity and encourage applicants who may not meet every requirement to apply. We aim to match you with the right role.

Benefits:

• Part-time, 20 hours/week, flexible schedule (Monday-Friday, 09:00-18:00).
• Permanent contract with a salary of €9,700 gross/year plus up to €1,500 gross/year in bonuses.
• Work from home.
• Referral bonuses.
• Comprehensive paid training.

At Concentrix, we invest in our people because when they thrive, our clients and their customers succeed. If you're ready for your next career step, apply today and join over 440,000+ global game-changers calling Concentrix their employer of choice.

Equal Opportunity Employer:

We are committed to creating a diverse, inclusive, and respectful workplace. Our hiring practices are based on business needs and qualifications, without discrimination based on race, age, gender, sexual orientation, religion, ethnicity, family status, disability, or any other protected characteristic.