Customer Representative (German-speaking) – On-site – Sports industry MA01

Concentrix; Barcelona; Presencial; EUR 19.000 - 22.000; Jornada completa

Descripción de la vacante

A leading customer service company in Barcelona is looking for a Customer Representative who is proficient in German and has an advanced level of English. In this role, you will provide exceptional customer service and handle both incoming and outgoing contacts. The position offers a full-time contract with competitive salary and benefits, including training and career development opportunities.

Servicios

Salary 19,200 euros gross/year + bonus up to 2,400 euros

Career development programs

Full paid training

Bring-a-friend bonus opportunities

Formación

• Proficient or bilingual in German plus an advanced level of English.
• Self-motivated team player, supportive person.
• Active listening and comprehension skills required.

Responsabilidades

• Provide first class customer satisfaction at all times.
• Handle incoming customer contacts via telephone and email.
• Perform outbound contacts in response to generated issues.

Conocimientos

Proficient or bilingual in German

Advanced level of English

Active listening

Outgoing and open-minded

Very good written skills

Customer-focused attitude

Goal-oriented

Descripción del empleo

Overview

Job Title: Customer Representative (German-speaking) – On-site – Sports industry MA01

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Sports industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Representative on our team, you will:

• Provide first class customer satisfaction at all times and do whatever is necessary to support our customers
• Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures
• Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures
• Ensure correct presentation of the customer’s corporate and brand images in all interactions
• Enrich and localize the knowledge database from new incoming contacts

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in German plus an advanced level of English
• Are self-motivated, team player and supportive person
• Have active listening and comprehension skills
• Are outgoing and open minded
• Have very good written skills
• Have customer-focused attitude
• Are goal oriented

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00
• Salary 19 200 euros gross/year + up to 2 400 euros gross/year in bonus
• Good location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Equal opportunity statement

Concentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English, German (Required)

Time Type: Full time

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