Customer Representative (French-Speaking) - Hybrid - Sport Clothing Industry Pm01

buscojobs España; Barcelona; Híbrido; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

A leading technology and services company is looking for a Customer Representative (French-speaking) to join their hybrid team in Barcelona. You will be responsible for supporting customers by resolving their inquiries and providing them with information on products in a fast-paced environment. Ideal candidates are bilingual in French and English, possess strong customer service skills, and have a keen interest in technology. Enjoy a competitive salary, full training, and benefits that suit your lifestyle.

Servicios

Bonus opportunities

Full paid training

Flexible work-from-home options

Formación

• Bilingual or proficient in French plus advanced English.
• Goal and customer service oriented.
• Good disposition to work in a customer service environment.

Responsabilidades

• Solve customer inquiries and complaints.
• Log call details into the management system.
• Maintain product knowledge specific to customers.

Conocimientos

Customer service orientation

Bilingual French and English

IT knowledge

Herramientas

Windows

MS Office

Descripción del empleo

Customer Representative (French-speaking) - Hybrid - Sport Clothing Industry PM01

Join to apply for the Customer Representative (French-speaking) - Hybrid - Sport Clothing Industry PM01 role at Concentrix

Customer Representative (French-speaking) - Hybrid - Sport Clothing Industry PM01

Join to apply for the Customer Representative (French-speaking) - Hybrid - Sport Clothing Industry PM01 role at Concentrix

Job Title :

Customer Representative (French-speaking) - Hybrid - Sport Clothing Industry PM01

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Representative you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What You Will Do In This Role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Representative on our team, you will :

• Solve any kind of customer’s doubt or complain regarding our Client
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Escalate potential service issues
• To follow all the processes and procedures of the project
• Provide cover for other Agents in their absence, either within the same team or across teams
• Ensure contractual SLA is maintained

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you :

• Are bilingual or proficient in French plus advanced English
• Are goal and customer service oriented
• Have a good disposition to work in a customer service environment
• Have working knowledge of IT Platform, equipment, and applications : Windows / MS Office / internet configuration.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s In It For You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle :

• Full-time 39 hours / week temporary contract : rotative Monday to Friday from 8 : 00 to 20 : 00, Saturday 9 : 00 to 18 : 00
• Salary 18 500 euros gross / year + up to 1400 euros gross / year in bonus
• Remote from Spain, or central location in Barcelona with opportunity to work from home some days
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1537172

Location :

Language Requirements :

Time Type : Full time2025-01-14

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R1537172

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Hospitals and Health Care, Non-profit Organizations, and Government Administration

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